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We have been told by a Cisco trainer that adding number of calls in queue to CAD should be possible. However, he said it is necessary to first retrieve the data from the database.Our wallboard outputs combined statistical data to a straight text fil...
I have developed a wallboard for our Cisco CCX 8.5 server. I need to know if it is possible to obtain the following information:1. Total Not Ready time (total time the agent is unavailable to take calls) for the day.2. Total number of calls handle...
In Historical Reporting, if we look up a queue's average wait duration for the day we are given 5:34.At the same time, if I pull up avgWaitDuration in RtCSQsSummary, I am given 190505. What number is this? Seconds? if in seconds, and the total cal...
I am designing a wallboard to monitor our queues and agents. We have 4 different queues configured, and our agents answer the calls based on order received, and priority.I need to know which IPCC table I need to query to know which queue our agents ...
Ok, I determined that the number is not actual ASA, but apparently "avg queue time". I assume this to mean the clock starts when the caller is placed in the queue, after completing the call tree.I figured out how to calculate the time provided, and...
