I am considering the following approach for a prospective client who is interested in a Cisco UC solution (900+ users) with video conferencing (20+ rooms) to be added as a second phase. The customer has Lync deployed and has to decide Jabber or SfB f...

When we provide recording for Agents (QM License) and users (CR License), how do we take into account the calls that get answered:call answered by Jabber clientcall answered by SNRcall answered using Extension MobilityDo we need to buy license for ev...

Customer uses Microsoft CRM and needs to have screen pops for normal users (non-Agent) and we are thinking of recommending CallConnector for MS CRM.  The platform will be UCM Bus Edition and Presence.  Will UPC (Unified Personal Communicator) be able...