I have moved a few team setups from using CAD to Finesse and one of the issues raised by agents is the ability to view their call history. I have used the Cisco DevNet Finesse site to obtain the CUIC Gadget but i have a few issues: 1) How do i create...

Hi,I'm trying to display a User Input number (Account/ID Number etc No SQL Lookup) on the Desktop Agent.I followed this example through but i can't seem to get the desired resulthttp://www.cisco.com/c/en/us/support/docs/voice-unified-communications/u...

Prior to integrating our CUCM solution with LDAP, whenever we added a user account to CUCM it replicated across to CUPs and the users name appeared to people using windows, Iphone and Android apps as Firstname Lastname. Post integration of CUCM to LD...

Does anyone know if it is possible to send an emergency message that will display on the screens of phones without the need for a third party application. Can it be done from an XML file? For example I would like our IT Desk to broadcast a message to...

Is it possible to list all the extensions in one place on a VG224 from Call Manager (8.6).?I find various methods to list the ports but no extension /DN details. No Dependency record option from the Main VG224 page.