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I have moved a few team setups from using CAD to Finesse and one of the issues raised by agents is the ability to view their call history. I have used the Cisco DevNet Finesse site to obtain the CUIC Gadget but i have a few issues:
1) How do i create...
Hi,I'm trying to display a User Input number (Account/ID Number etc No SQL Lookup) on the Desktop Agent.I followed this example through but i can't seem to get the desired resulthttp://www.cisco.com/c/en/us/support/docs/voice-unified-communications/u...
Prior to integrating our CUCM solution with LDAP, whenever we added a user account to CUCM it replicated across to CUPs and the users name appeared to people using windows, Iphone and Android apps as Firstname Lastname. Post integration of CUCM to LD...
Does anyone know if it is possible to send an emergency message that will display on the screens of phones without the need for a third party application. Can it be done from an XML file? For example I would like our IT Desk to broadcast a message to...
Is it possible to list all the extensions in one place on a VG224 from Call Manager (8.6).?I find various methods to list the ports but no extension /DN details. No Dependency record option from the Main VG224 page.
1) Couldn't create permaink as i wasn't logged in as system admin. USe system admin details when logging into CUIC.
2) Debuged the browser loading and found that the gadget was struggling to load due to the parameters in the XML files above. Removed...
Hi Valery,Thanks for the assistance, it appears my original method (and ASKUS layout) was working. Although when uploading the script it asked to 'restart the application' I don't think clicking yes was restarting it. I went in and restarted the appl...
Hi ValeryOh, forgot to mention that I had created a new layout 'ASKUS'. I will start at the beginning and use the default layout. Are you suggesting I define the StudentNumber to CallPeripheralVariable1 under the General Tab or the Expanded Call Vari...
Thanks JaimeEDI still working. Jabber Windows client Fine, however the BDI doesn't appear to be working on Android/Apple devices? Logging appears to show that these devices aren't even trying to access LDAP servers for directoryIs the configuration b...
