Hi, I'm trying to display a User Input number (Account/ID Number etc No SQL Lookup) on the Desktop Agent. I followed this example through but i can't seem to get the desired result http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/70069-ecc-eg-seci.html I have a Get Digit String step that passes the input digits terminated by a # to a variable called STUDENTNUMBER. (Image Attached) When the call eventually makes it through the menu to an option that passes it to 'CSQ AREA' the first step within this section is Set Enterprise Call Info. Within here in the Expanded Call Variables tab I pass teh value "STUDENTNUMBER" to name "StudentNumber" the latter being a field defined in the Cisco Desktop Administrator. This field has been added to the default layout.  When i debug i can see the variable collect the string of input digits in the script. The Agent when logged in does have a StudentNumber field listed under "Field" with no "data". When a call comes in These options disappear and no StudentNumber with any data appears to the agent?   ... View more

Does anyone know if it is possible to send an emergency message that will display on the screens of phones without the need for a third party application. Can it be done from an XML file?   For example I would like our IT Desk to broadcast a message to all users that a service is down, and if possible that email send message to the phone screens     ... View more

Is it possible to list all the extensions in one place on a VG224 from Call Manager (8.6).? I find various methods to list the ports but no extension /DN details. No Dependency record option from the Main VG224 page.   ... View more

Strange one, I wondered if people had encountered it. We havent until recently and its random affects random users? We have switchports set up with seperate voice and data vlans and a max of 3 macs switchport access vlan 71 switchport mode access switchport nonegotiate switchport voice vlan 553 switchport port-security maximum 3 switchport port-security auto qos voip cisco-phone spanning-tree portfast Users complain they are disconnected and the phone is trying to register. When you check the switchport the phone MAC is stuck in the native untagged vlan 1. Clearing MAC and port security does not work, Removing the voice vlan and adding it back does not work, however Increasing the Mac address Max command to 4 allows it to start using the Voice Vlan again and register. Has anyone experienced this before? I guess I need span the port when it occurs again and pick apart a capture! ... View more

I'm trying to add call forward to respective numbers on a bulk basis of 100 - 150 DN/Extensions Is it possible to Bulk Change Call Fwd Settings of an individual nature for DN's in Call Manager 6? For example if i have 100 DN's 1234 1235 1236 1237 1238....so on And I want to respectively change the Forward All destinations to 91234 91235 91236 91237 91238....so on it doesnt appear that i can do this from phones>update phones....use custom file....as the options afterwards are universal to the numbers in the custom file. Is it the case that I would have to bulk export, change the relevant details and re-import? Comments gratefully appreciated ... View more