this could be misleading, because its not up to date...I would recommend updating this document to s...

Correct, both ECC and User Variables can be set to persisent.        

Typically an ECC variable is set for holidays and you can enable the "persistent" flag for the ECC v...

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Paul, It sounds like the first "IF" statement is being used as an "accept or deny" calls access to t...

Depending in the ICM / ucce version the of can be configured to logout the agent when the CTIOS appl...

Yes they are the same apps.Sent from Cisco Technical Support iPhone App

Additionally, upgrades from a major release CUCM 5x to 6x or 5x to 7x ; or 6x to 8x; or 7x to 8x; wi...

There is a manual command to set the audio files to stale per gateway, so the next time they are cal...

Is the goal to deploy a new version of the app and activate it?If so, CVP Ops console will do that a...

How is the call originated? From gateway or ccm ? I would check to make sure the 711111111t label is...

If you are routing to the same IVR, you cannot do mulitple translation routes on the same call, at l...

Yes, this can be accomplished with a call studio script and use the built in ftp functions to post t...

Have you tried disabling auto-answer on the phone or profile-IN UCCEnterprise-had an issue with call...

Did you try to disable "network transfer preferred" in ICM regarding the Callmanager and IPIVR perip...