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I am working with a group with a large helpdesk for which we have defined "custom access control groups" and "roles" within user management.
That been said many Help Desk Staff continue to use the "Modify Button Item" for Add/Change/Delete lines on ...
I am interested to find out what others are doing in the community for Click to Dial options. As noted Cisco has dropped the Native Click to Dial a while ago (8.X) , given my customer is running 9.x and moving to 10.5.x this option would appear to be...
We have CUCM and CUC 9.1, both LDAP integrated - our issue is the fact the Voice Help Desk needs to wait at least the 6 hours after ( lowest setting in LDAP Directory Sync) a new AD User is created by the LDAP team before the Voice Help Desk can See ...
I am hoping someone out here has come across theis senerio and has been able to find a solution.The Problem: I have a couple of customers now that have purchased CUPS 8.5 +, and we have deployed CUPC 8.5 clients as well as configured the CSF ( Ci...
We have a group of users set up with the Built in Barge, everything works the problem is that when someone initiates a Barge into the shared line, the voice quality seriously degrades. On the phone that does the BARGE we can see the "RCVR Lost Packe...
One further question then on this, are you aware of anyway to determine what userid had actually made the change to a device in syslog files, or can we only see who had logged in.
Sincerely
Lance
Jamie - That is what I was afraid of given the lack of granularity I could see when it came to actual device web page privileges.
I suspect you are correct
Thanks
Jonathan, thank you for responding. So a couple of things, you are correct and I have set the CUPC LDAP Attribute to the IPPhone field, thats the only reason that the dialing the internal 4 digit phone numbers work out of the Contacts in CUPC.Al...
FIXED !!! We found that since we weren't "Trusting" the device or the DSCP, there was a mls qos Policy limiting the bandwidth to 128 k, therefore since 2 Audio stream were now trying to terminate on the local Phone DSP resources, the policy was chopp...
We are using the Barge Fetaure, we wanted to try another device but unfortunetly all of their Phones are 7975. I have the feature working in my lab on other set types with no problems.We are looking at configuration on the ports, and at the Phone lo...
