Hi,I am trying to send account number to VXML application through ICM script. I am trying to use Call.BAAccountNumber variable to send to vxml application but it is not passing. On the same side if I pass some static calue for CLI to same set node it...

Hi,We are using Cisco ICM 7.5.9 with outbound option. We are running various campaigns. IVR Based and agent based. We want to give more priority to agent based campaigns over ivr based campaigns. We want agent to be in talking state as max as can. pl...

Hi,We are using CTIOS 7.5.9. I have added many entries in CTIOS server's registry for agent statistics and they are working fine. I am looking for Calls Offered to a agent in day. Is there any such value to be added in registry ?Regards,Hammad.

Hi,We have installed new CVP server and added it in CVP OAMP server. Call Server is running fine but it is not updating its status on OAMP and showing still down. We have also verified it by putting calls from gateways to this specific CVP server. Pl...

Hi,We have a requirement of 2 different MOH for same agent extension depending on differnt DNIS. Means CUCM should play different MOH based on type of call/skill group. What is the best possible way to achieve this ? Or do ICM/CTIOS 7.5.9 support mul...