02-03-2011 10:28 AM - edited 03-14-2019 07:19 AM
Hi,
We are using CTIOS 7.5.9. I have added many entries in CTIOS server's registry for agent statistics and they are working fine. I am looking for Calls Offered to a agent in day. Is there any such value to be added in registry ?
Regards,
Hammad.
02-03-2011 11:38 PM
On Agent desktop there is a column by default . its there with the name of CallsHandledToday
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