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Agent Statistics on CTI Client.

hammad.saleem
Beginner
Beginner

Hi,

We are using CTIOS 7.5.9. I have added many entries in CTIOS server's registry for agent statistics and they are working fine. I am looking for Calls Offered to a agent in day. Is there any such value to be added in registry ?

Regards,

Hammad.

1 Reply 1

On Agent desktop there is a column by default . its there with the name of  CallsHandledToday

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