I have a prodcution contact center, everything runnning well but on thing. When I use cisco agent desktop, the "show/hide contact managemnt" button doesn't work. That is to say, before and after I click this button, the screen is same, the contact co...
Hi, guys, would you kindly tell me how can I make CUCM virtually machine automatically run when the EXSi server is coming up.Suppose sometimes you are in this situation, one night, you ESXi server of your office is lose power accidentaly, and then po...
Hi, guys: I have a production network of CUCM 5.0 & UCCX 5.0 running well. As you know, they are so old, so I decided to buy two BE6k servers running CUCM & UCCX 9.x to replace the 5.0 system. During the replacement, I don't want migrate the old ...
Hi, I'm testing uccx implemtation, and encounter a problem.My environment is CUCM 7.0(1) and UCCX 7, and when I config end user for UCCX agent, and under assocation section, I can only see primary extension, and can not see the UCCX number, why? An...
I have a BE5k system, and now I want to add more voice mail users to this system. But as you know, BE5K is out of life, and license for BE5k voice mail user (L-BE5K-VM-BAS) can't be ordered now, so, what's the replacement and it's part number? suppos...
Thanks anyway.But I don't understand why some agents place calls out using the "office" line, I want also mention that it's the first line or primary line, and second line which is used for UCCX agent is transited from ready state to not ready state....
Thanks for your help.The agent have two lines, the first line is for personal communication, the second line is a agent line. When the agent received the call from first line and hanged off, the agent transited from ready state to not ready state. Th...
Tony: Would you kindly give me a reference where you saw the case, "I have seen cases where when an agent is in a ready state and a call comes into there non-IPCC extension, it causes them to go into a Not Ready state.", I met this problem now. I al...
What do you mean for "buck export" and "buck import"? I guess what you mean is to use BAT tool to export some data like phones and users etc on the old server, and import these data on the new server. In this way, It will really reduce tremendous job...
