Hey Guys Is there a way to swap roles between two CUCM servers in a single cluster? Pub to Sub and Sub to pub Could you just do a physical move of the VMs and then re-IP them? Any idea appreciated, cheers Mike ... View more

We've been hearing for a while a lot of dead end responses to product and it's life and now we know. (And lots of rumors) http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11370/end_of_life_notice_c51-729019.html No replacement product, so with the UC500 and BE3K, there is no more SMB (The smaller VG's were never suitable for SMB) Although good to note you can now get a BE6K 25 user starter bundle. ... View more

Hi Guys I noted from the CDR guide that it removes/changes the field Original-CalledNo when a translation occurs. As a result this does not appear in the CDR stream. However I need to do reporting on original called number, to see the source of certain calls. Is there a way to enable so that it is retained? or do I have to remove the translations and bounce of a DN using call-forward all? Cheers Mike ... View more

Hi All I have two switches (2960S's) both with IP Phones on VLAN100 We need to monitor voice traffic via a monitor port on SW1 of all VLAN100 traffic on both switches. The following is what we have configured, but we cannot see VLAN100 traffic on SW1 SW2 monitor session 2 source vlan 100 monitor session 2 destination remote vlan 999 SW1 monitor session 1 source vlan 100 monitor session 1 destination remote vlan 999 monitor session 2 destination interface Fa0/19 monitor session 2 source remote vlan 999 According to Cisco doco you cannot have a SPAN and RSPAN on the same session, however since these are two sessions on SW1, I would have thought it to be OK. Any thoughts on how to achieve this? Cheers Mike ... View more

Since we all have to move to BE3K now that CME based SMB will not be available for much longer, we're getting our development team to start working our applications with BE3K. Does anyone have references to doco etc for BE3K as we cannot locate anything in the development portal for it? ... View more

Hi Guys I have a requirement to set some specific rules on outgoing caller ID. 1. Calls from EXT 2900 -> 2949 (External caller ID blocked, internal calls not blocked) 2. Calls from EXT 2950 ->2999 (NO blocking at all send one fixed caller ID of XXXX2950) Using translation rules we've been able to achieve this (of sorts) by sending a NULL number on matches to 2900 -> 2949 However the carrier does not block and sends the default. Note on a CLID strip that ISDN Q931 codes for caller ID are different. CLID Strip Calling Party Number i = 0x01C3, N/A NULL Calling Party Number i = 0x0180, N/A Does anyone know how to actually make htis work? Cheers Mike ... View more

Hey Guys Does anyone know a what that permits an agent to be a member of multiple teams. Business want to only se team stats/CSQs etc, but some agents need to operate in multiple teams. Thanks Mike ... View more