Hi, Can anyone help me to understand what the 'Reclassify' actions do within uccx preview dialling. I have 2 telephone numbers listed for a customer record, it would appear that the 2nd number is only contacted if 'Invalid' is selected - is this the...

Morning all, Today is the 2nd day of a campaign in the dialler, we loaded 5900 records and start calling yesterday, today our users have come in, logged into finesse and gone 'Ready' but nothing is getting offered to them. What could be causing this...

Hi all, I've been seraching for a few days now from some offical documentation detailing the steps needed to create a sql server replica of the native UCCX informix database. Does such a document exist? and if so can someone please point me to it ...