UCCX Outbound Preview dialler - not presenting records

[Paul Wills]

Morning all,

Today is the 2nd day of a campaign in the dialler, we loaded 5900 records and start calling yesterday, today our users have come in, logged into finesse and gone 'Ready' but nothing is getting offered to them.

What could be causing this?

The campaign is enabled, there are pending records (5800) yet it's still not reserving the agent?

Version is UCCX 10.6.1.11001-31

regards

Paul 

[Deepak Rawat]

Do you have selected CSQ under the Campaign. Also, what is the  % of Logged in Agents for Outbound setting configured under the General Configuration, you might need to increase that to 50 and then try.

Regards

Deepak

[Paul Wills]

We're set at 100% as it's a small team (6 users)

[Deepak Rawat]

In that case, can you try disabling the Campaign and enable it again. If this also does not resolve then we will need to look in the MIVR logs after enabling below tracing for Cisco Unified CCX Engine:

SS_TEL

SS_RM

SS_CM

SS_RMCM

SS_OB

Regards

Deepak

[Paul Wills]

Deepak,

So disabling and enabling hasn't worked, i'll look at this again tomorrow and pull the logs if needed

regards