STEVE DICKEY
Enthusiast
Enthusiast
Member since ‎02-05-2006
‎06-20-2022

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  • 14 Posts
  • 0 Solutions
  • 3665 Helpful votes Given
  • 60 Helpful votes Received
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Any one out there have any good docs on upgrading QM/WFM servers from 11x to 11.5 (latest)?   I am reviewing documentation on cisco.com https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5...
I had a functional finesse environment and after installing licensing realized that I could not longer get into finesse. After noticing that the service was not running and not activated I attempted to activate.  Then go this error: admin:utils uccx ...
Hello:I am working on an integration for a client in China that has an E1 PRI with China Telecom.  Getting technical information from those guys is next to impossible...a task made more difficult because I do not speak Mandarin.  Anyway, I am having ...
I have had to replicate the entire menu structure in our call script to support english and spanish prompts. I am certain that there is a more efficient way where I can conditionally play different prompts depending on a boolean or by using the buil...
We are looking for either a 3rd party product or a consultant to assist us with coming up with the functionality to provide automated outbound calls to patients that once connected are injectd back into our scheduling queues. We are running Call Man...
Community Statistics
Member Since ‎02-05-2006 10:15 AM
Date Last Visited ‎06-20-2022 09:37 AM
Posts 14
Total Helpful Votes Received 60
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