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Any one out there have any good docs on upgrading QM/WFM servers from 11x to 11.5 (latest)?
I am reviewing documentation on cisco.com https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5...
I had a functional finesse environment and after installing licensing realized that I could not longer get into finesse. After noticing that the service was not running and not activated I attempted to activate. Then go this error: admin:utils uccx ...
Hello:I am working on an integration for a client in China that has an E1 PRI with China Telecom. Getting technical information from those guys is next to impossible...a task made more difficult because I do not speak Mandarin. Anyway, I am having ...
I have had to replicate the entire menu structure in our call script to support english and spanish prompts. I am certain that there is a more efficient way where I can conditionally play different prompts depending on a boolean or by using the buil...
We are looking for either a 3rd party product or a consultant to assist us with coming up with the functionality to provide automated outbound calls to patients that once connected are injectd back into our scheduling queues. We are running Call Man...
Funny...I keep running into this same post every several months....
Had the same issue again. This time neither option fixed my problem. I did a bit of fiddling and found the following:
1. delay between initial PRI message and subsequent calling n...
I just had another deployment where this 'sip-ua timers' fix did NOT resolve the issue. I was able to fix it by also applying the "no voice-class sip asserted-id" command under the dial-peers that point to CUCM.
Hi Mesut:This was years ago...I think this is the correct controller and serial interface config. Let me know if it helps or not.Here ya go...controller E1 0/0/1 framing NO-CRC4 pri-group timeslots 1-31 service mgcpinterface Serial0/0/1:15 descript...
