About Jeff Gilbertson

Jeff Gilbertson · 02-13-2018

Hello, We are runing TMS 15.3.0 - The TMS, Conductor and TPS servers are all located in the Central Time Zone - We have 3 Cisco C40's that are in the Mountain time zone. In TMS the 3 units that are in the mountain time zone have the following error...

Jeff Gilbertson · 03-15-2017

Hello, We are using TMS 15.2.1 with Conductor XC4.2. My question is that when a participant is dropped from a scheduled call and the TMS reconnects them, is there a setting on our Cisco endpoints that will allow the reconnect without acknowledgement...

Jeff Gilbertson · 02-10-2016

I am trying to add a Polycom VSX8000 to our TMS version 14.3.2 - I keep getting the following error: description: Send command 'volume get' failed, base exception: Send failed for host I have added other VSX8000 units without any issues - any informa...

Jeff Gilbertson · 03-17-2017

Well shoot - not the answer I wanted to hear but you have answered my question. Thanks for the help on this.

Jeff Gilbertson · 03-16-2017

With our current setup if I have a scheduled conference through TMS that has a Cisco and Polycom endpoint on it - if I hang up the Cisco, after 30 seconds I get a message asking if I want to reconnect to the conference. If I hang up the Polycom I do ...

Jeff Gilbertson · 03-16-2017

I am also running into an issue using TMS and Polycom HDX 8000's. Do you know if the auto reconnect function for a scheduled TMS conference works with the Polycom's? I have a test unit that I have been working with and it will not reconnect to a sch...

Jeff Gilbertson · 03-16-2017

Yes - the issue we have is that most of these are in a classroom setup and don't have the remote controls with them so if there is a disconnect they are stuck at that yes/no screen until a tech can bring a remote to the room

Member Since	‎04-16-2012 01:45 PM
Date Last Visited	‎06-28-2018 02:16 AM
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TMS Time Zone Mismatch error on devices that are in a different time zone

TMS automatically reconnect to conference question

Unable to add Polycom VSX8000 to TMS - Send command 'volume get' failed

Well shoot - not the answer I

With our current setup if I

I am also running into an

Yes - the issue we have is