We've got CUCM6 and UCCX5. When an agent places a call on hold, the recording stops and doesn't resume when the call is removed from hold. Any thoughts?
Is there a report that we can run that will show what options were selected by the caller? We are trying to get statistics on what menu choices they selected.
I'm pretty sure I can figure out how to go about this, but I was wondering if anyone has an example script of the logic used to determine which queue to put a caller in based on their caller ID and a database dip.
We have a customer that has decommissioned their original Exchange 2000 server leaving only their new Exchange 2003 server. How can we point the Unity server to the new Exchange server?
I had my PIX 515 FO setup with the PDM. I enrolled the primary with our internal Microsoft CA. Now my PDM doesn't work. The standby unit doesn't have a Cert and it's PDM still works. Anybody else had this problem or any suggestions.
I had the exact question that you had Lee. My customer wanted to hear ringing when being transfered to the agent instead of MoH. I think the last response may be the answer. When ICD transfers the caller to the Agent that is a supervised transfer ...
Yes, I have set the PIX to use W2k's Radius for our VPN, ACL Authentication, and testing for admin access? It is strictly authentication not authorization, meaning if they authenticate then they are allowed. The key thing is to make sure the w2k ra...
