ICD Queueing Decision based on Caller ID

[timtron]

I'm pretty sure I can figure out how to go about this, but I was wondering if anyone has an example script of the logic used to determine which queue to put a caller in based on their caller ID and a database dip.

[yogeswar]

Hi,

Use "Get Call Contact Info" step to retrieve the CallerID. "Calling Number" is the variable that stores the number of the originator of

the call.

Refer the Editor Step Reference Guide for more info.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

Refer Pg.No: 4-8 for using Call Contact steps

Refer Pg.No: 12-1 for using DB steps

Sample script repository is available at the following link

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_architectures_list.html

In addition you can also refer Application Developers guide for developing Database scripts

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/develop/index.htm

Regards

Yogi