I just unboxed a new 3925 V-Sec. I've tried admin/admin, Cisco/Cisco, admin/blank, cisco/cisco, admin/cisco, you name it; nothing on my list worked. Any ideas? Thanks Roy ... View more

We are in the process of deploying about 40 of these units throughout our network. Somewhere between 30 and 50% are not able to find the uplink address and reachable gateway right out of the box. I get one that gets to a boot> prompt and goes no further. Do any of you have any suggestions on firstly, stopping the scrolling error messages so one might be able to do some configuration? The ," no logging console command" does not seem to work on these. According to the docs, during a factory reset attempt, I never get an amber light. When adding power while holding down the reset, I get a flashing blue/green lamp; then after about 20 seconds, it changes to red and that's when I let go of the button. Mind you, all of these problems are on brand new out of the box units. Thanks Roy ... View more

WE don’t have our new lab set up yet so I can’t test this stuff for myself. We have a 3845 at HQ, the one that failed yesterday. One of the remote sites it supported has a 3825. They connected via a T1. The near end has a VWIC2-2MFT-T1/E1 and I assume the farend was the same. If we move the near end circuit to a 3925 with a VWIC3-2MFT or 4MFT-T1/E1, won’t they still communicate with one another? T1s are T1s and there is not much that changes with them. The only difference in the cards that I can see are clocking issues the newer version fixed but other than that, shouldn't they still communicate with one another? Thanks Roy ... View more

WE have 3 Call Managers; 2 at our Main Office and 1 at a remote location. We have 3925 gateways containing a PRI circuit at our Main and a 3945 at the remote that contains 2 PRI circuits. We've done failover tests in the past but we recently did one and when we failed our Main, we could not receive inbound calls through our remote Call Manager. We could make outbound calls but no inbound calls. The provider is L3 at both locations. They're telling us that the digits are being rejected by our PBX which I find hard to believe. What am I missing? I've looked at the Gateways, I've looked at the configuration on all 3 call managers. Where specifically do I need to look that could alter my incoming calls? WE our at 10.5. Thank you Roy ... View more

Once an agent has been placed in the inactive agent list. Is there any way to make that agent active without deleting and rebuilding him in Call Center? Thanks Roy ... View more

We use Contact Center for our Helpdesk. When calls come in, they always seem to land on the same guys desk first if he is not on the phone. If he's idle, calls always seem to go to him first even when there are two other available support personnel. How can I modify this to be a distributed hunting so it gives a more fair distribution of incoming calls? Thanks Roy ... View more

Just downloaded Supervisor Desktop from UCCX 8.5 but when I open the program and attempt to select team, there are no choices; only select team, no drop down like my coworkers have. ... View more

I'm having an issue programming the tacacs & radius server-keys. I'm not sure if I missed a step or my use of the syntax. I appreciate any help you can provide. It's a first time for me and I'm attempting to duplicate an existing switch which states server-key 7 <removed>.  Thanks Roy ... View more

I had my phone setup on our network to work with Cisco mobility through my 8961 desk phone. A couple of days ago, Verizon upgraded my phone to 4.0 ice cream and my mobility functionality stopped. Any ideas? Thank you ... View more