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- About krishnachaitanya@servion
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Member since
06-15-2012
13
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Created by
krishnachaitany
in Network Management
in Network Management
08-27-2014
04:02 AM
08-27-2014
04:02 AM
Thanks for your response, In our setup we are already using Cisco Prime Collaboration with 9.0.2 version running. Understand this is EOL, but can we just add some additional windows servers to it.(Non - Cisco). Is there any possibility. Regards, Krishna
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Created by
krishnachaitany
in Network Management
08-27-2014
01:15 AM
08-27-2014
01:15 AM
Hi Team, We are using Cisco Prime assurance and are currently monitoring Cisco UCCE Components through it. Meanwhile we have few third party windows servers , which we would like to monitor it through Cisco Prime , just to maintain a single monitoring tool. If yes, please share the steps or link.Also highlight the limitations in that. Regards, krishna
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- Tags:
- cisco prime infra
Labels:
Created by
krishnachaitany
in Contact Center
05-09-2013
05:00 AM
05-09-2013
05:00 AM
Hi Team Have installed a standalone EIM Version 9.0 server, but post installation ,we are unable to launch the EIM Default Webpage. Your request could not be served successfully, as there was an error connecting to the Application Server from the Web Server. Possible reasons are: Cisco Interaction Manager is being restarted Cisco Interaction Manager has been stopped Please try again later. If the problem persists, please contact your Cisco Interaction Manager Administrator. Also attaching the error snapshot and installer logs. Though the error points to Cisco EIM Service restart / stop. currently it is in start state only. Have tried to uninstall the EIM and reinstalled but still facing the sam error. Also the Licenses has been uploaded to the default path. Kindly suggest how to overcome this error.
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Created by
krishnachaitany
in Contact Center
04-19-2013
05:36 AM
04-19-2013
05:36 AM
Hi Senthil, We had reloaded the VG and it fixed the issue. Attaching the requested VG Details. What wold have triggered this issue, any suggestions?
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Created by
krishnachaitany
in Contact Center
04-12-2013
06:03 AM
04-12-2013
06:03 AM
Senthil, Have enabled the sugested Debugs and checked on the logs, From the VXML VG, we could notice the below error. 7791532//MSM :/ms_asDone_buginf: callID=0x76E3AC, pVdb=0x13C61C08, Line 190078: 8764364: *Apr 11 21:43:21.034: //7791532//MSM :/ms_associateDone: First Buf Play at 2w3d of 5006.wav Line 190079: 8764365: *Apr 11 21:43:21.034: //7791532//MSM :/ms_associateDone: 2w3d, Tstart(ply: iSndDly 0) Line 190080: 8764366: *Apr 11 21:43:21.038: //7791532//MSM :/ms_handle_stream_timer: prompt load failed Line 190081: 8764367: *Apr 11 21:43:21.038: //7791532//MSM :/ms_stop_play: mgdTstop at 2w3d (cause MS_STOP_SETUPFAIL) Line 190082: 8764368: *Apr 11 21:43:21.038: //7791532//MSM :/ms_stop_play: Play Stopped at 2w3d Line 190083: 8764369: *Apr 11 21:43:21.038: //7791532//MSM :/ms_stop_play: calling CBF for stream_id 8 Beofre this we had issued Audio-Prompt Load command for this wav file 5006.wav and got sucessfull message. Not sure why this prompt fails, have attached the relevant logs files. Failure Call GUID : 34979e92a22611e2b2675475d04fe700
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Created by
krishnachaitany
in Contact Center
04-10-2013
05:51 AM
04-10-2013
05:51 AM
Hi Senthil, Thanks for your response, Have attached the relevant CVP and VG logs. VG is in GMT Failure Call - ANI - 9899315270 Time - 23:47 IST.
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Created by
krishnachaitany
in Contact Center
04-10-2013
04:15 AM
04-10-2013
04:15 AM
Sorry for the incompelte post. We are facing Bad fetch errors in the VXML error logs, pointing to one VXML - VG.(Total - 4) All the Audio prompts in the CVP servers are common,there are 2 CVP /VXML Servers, We suspect this to be an issue with Cacheing in the Prompts. From this VG's, we used the SH http client cache command we noticed all the required prompts to be available. We have also issued Set http client cache stale command. Furhter in our anlaysis, We have enabled Debug HTTP client all in the VXML Gateway and wanted to decipher the caching of the prompts for the Failure calls in the VG's Debug logs. VG Version 15.0(1r)M1 CVP version 7.0.2 Is there any reference document /Logs for understanding these debugs. Appreciate your assistance. Attaching the Failure call greped out fromt eh Debug logs.
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Created by
krishnachaitany
in Contact Center
04-10-2013
03:52 AM
04-10-2013
03:52 AM
Hi Team, We are facing with random bad fetch errors in one of the CVP/VXML servers.
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- Tags:
- cvp
- error_message
- ucce
Labels:
Created by
krishnachaitany
in Contact Center
04-08-2013
07:49 AM
04-08-2013
07:49 AM
Hi , Usually by default HDS data is stored for 100 days. Data storagedepends on DB space available andit can be increased accordingly. Refer the below http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/maintenance/guide/icm80ag.pdf
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Created by
krishnachaitanya@servion
in Unified Communications Infrastructure
08-24-2015
08-24-2015
We are Experiencing High memory utilization on VXML Servers running on
V10.5. When the server is res...
Created by
krishnachaitanya@servion
in Unified Communications Infrastructure
11-26-2014
11-26-2014
Hi All,We are trying to configure CVP in Prime (10.5) but are facing
with "HTTP check failed" though...
08-27-2014
Thanks for your response,In our setup we are already using Cisco Prime
Collaboration with 9.0.2 vers...
Created by
krishnachaitanya@servion
in Network Management
08-27-2014
08-27-2014
Hi Team,We are using Cisco Prime assurance and are currently monitoring
Cisco UCCE Components throug...
Created by
krishnachaitanya@servion
in Unified Communications Infrastructure
08-09-2013
08-09-2013
Hi Team,Can i have the software and steps for downloading the trial
version for Cisco Prime 9.0 alon...
Created by
krishnachaitanya@servion
in Contact Center
05-09-2013
05-09-2013
Hi TeamHave installed a standalone EIM Version 9.0 server, but post
installation ,we are unable to l...
Created by
krishnachaitanya@servion
in Contact Center
04-19-2013
04-19-2013
Hi Senthil,We had reloaded the VG and it fixed the issue.Attaching the
requested VG Details.What wol...
Created by
krishnachaitanya@servion
in Contact Center
04-12-2013
04-12-2013
Senthil,Have enabled the sugested Debugs and checked on the logs,From
the VXML VG, we could notice t...
Created by
krishnachaitanya@servion
in Contact Center
04-10-2013
04-10-2013
Hi Senthil,Thanks for your response, Have attached the relevant CVP and
VG logs.VG is in GMTFailure ...
Created by
krishnachaitanya@servion
in Contact Center
04-10-2013
04-10-2013
Sorry for the incompelte post.We are facing Bad fetch errors in the VXML
error logs, pointing to one...
Created by
krishnachaitanya@servion
in Contact Center
04-10-2013
04-10-2013
Hi Team,We are facing with random bad fetch errors in one of the
CVP/VXML servers.
Public Statistics
| Date Registered | 06-15-2012 06:11 AM |
| Date Last Visited | 08-18-2017 04:00 AM |
| Total Messages Posted | 13 |
