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EIM version 9.0 Post installation error

krishnachaitanya@servion
Level 1
Level 1

‎05-09-2013 05:00 AM - edited ‎03-14-2019 11:42 AM

Hi Team

Have installed a standalone EIM Version 9.0 server, but post installation ,we are unable to launch the EIM Default Webpage.

Your request could not be served successfully, as there was an error connecting to the Application Server from the Web Server.

Possible reasons are:

Cisco Interaction Manager is being restarted

Cisco Interaction Manager has been stopped

Please try again later.

If the problem persists, please contact your Cisco Interaction Manager Administrator.

Also attaching the error snapshot and installer logs.

Though the error  points to Cisco EIM Service restart / stop. currently it  is in start state only.

Have  tried to uninstall the EIM  and reinstalled  but still facing the sam error.

Also the Licenses has been uploaded to the default path.

Kindly suggest how to overcome this error.

1 person had this problem
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15359896-EIM_9_Installation_Logs.zip
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Ravindra Adhav
Level 1
Level 1

‎05-09-2013 02:18 PM

Though you see Cisco service is running Jboss is not fully functional with application deployed. Thats why you are getting this error. This will need detailed investigation of logs under eService\logs folder at the time of startup. Can you raise it with Cisco TAC?

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