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When outbound call is passed through E1 port, and call is disconnected end users hear busy tone for about 30 seconds, also if call is initiated with sip trunk, SIP bey message is sent from Cisco GW after 30 seconds. ISDN disconnect cause is received ...
Hello, CDA with UCCX 8.5 has an option to enable/disable "Popups in new Windows" wich turns on or off to open popups from integrated browser as new tab or as new IE Window. I disabled it, and popup url like: http://google.com, is opened in new tab wi...
Is there any way I can get currently logged in CAD's IP address from UCCX application or select from DB?Get User Info step doesn't have IP field.Running UCCX 8.5.Thanks
Hello, is it possible to set Cisco Unified CM Telephony Trigger directory number within UCCX with wildcards, for e.g 3XX and all numbers matching that number, execute connected application. Or is there any other way to execute UCCX application for a ...
Hello,Is there any way I can run additional steps after ending the call from Agent to customer. The goal is that, the call status with call duration must be passed to a third party app in real-time. One way I thought is that, if I periodically check ...
Hi anchoudh,the problem is different here. Integrated browser works, and openes web page according to actions, also CDA has options, Open Popups in new tab (something like this), and if it's marked, popups from web page, will be opened as new CAD tab...
Hi newtonr,I just bypassed this limitation with additional web application. This is how it works:Web app receives notification when new Popup should be opened. Web app popups new link without "0" characters in new agent browser tab, and then new tab ...
Hello, I have the same problem with UCCX 8.5.1.10000-37, when used wildcard as Trigger number, can't get Dialed Number correctly, GetCallContactInfo returned wildcard. But with UCCX version 8.5.1.11002-22 it works ok. It's a bug and here you can see ...
