Hi Please pull the abandoned call activity report , identify  the time of the disconnect and then pull the CCX engine logs for the same time , and you will be able to see the reason for disconnect.i can read the CCX engine logs for you if you want. B...

Hi Its still the plugin that you have to install on a client machine (Windows PC) , Anurag

as far as i know , you can only view them by login as admin to social miner but you cannot email the chats