Some Incoming calls to IPCCX 8.0(2) getting aborted

[wilsonsant]

Hi Guys,

My Customer take report and verify that there were 09 calls aborted. What type logs in the RTMT (CUCM and or UCCX) is possible verify the reason why this calls was aborted? I am attaching the report. The Customer informed too that there was Agent Available and the call stuck in the queue

Thank You,

Wilson

[asiddhu]

Hi

Please pull the abandoned call activity report , identify  the time of the disconnect and then pull the CCX engine logs for the same time , and you will be able to see the reason for disconnect.

i can read the CCX engine logs for you if you want.

Best regards

Anurag Siddhu

[wilsonsant]

Hi Anuraq,

I am sorry by delay. I will wait the incidence occur again and will collect the logs. I answer for You about the results.

Thanks,

Wilson

[wilsonsant]

Hi Anuraq,

I am waiting the fail occur. Was verified two calls aborted, in the log appear reason code 32760 and reason code 0. About the reason code 32760 I found in the documentation with the explanation. About reason code 0, I didn´t found documentation.

Thanks,

Wilson