I have generated an CSR and it processed by certificate team. While uploading i faced an issue and it was affecting the production, i have generated self signed certificate. Now i have identified the issue in UAT and resolved the same. Is there any p...

HI, I am planning to install UCCE 11.0 on UCS 220M4 server. When we want to download Esxi 6.0, i could see that there is Cisco custom image and VMWare default image available. Not sure, if there is any recommendation from Cisco to install Cisco cust...

Call Flow : CVP comprehensiveICM : 8.5.4CVP: 8.5.1CUCM : 8.5.1 Issue: post IVR treatment, call is not getting transferred to agent extension. Agent is reserved in CTI screen but call is not transferred to agent extension. Steps Tried:Tried with Agent...

Set up:We have 5 PRI's from Service Provider A and 1 PRI from Service Provider B.Requirement:5 PRI's from Service provier A has to be used in sequential and if no channels are available in any of the 5 PRI's, then the call has to be routed to 1 PRI o...

Components:ICM : 9.0.3CUCM : 9.1.1(a)Finesse : 9.1Issue : When trying to login to Finesse desktop, getting error "The device assiciated with the extension or dial number specified is invalid"Troubleshooting Steps Tried:1. Tried with 2 different phone...