Take a look at the solution I posted here: https://supportforums.cisco.com/discussion/11748196/uccx-901-datasource-ibm-iseries ... View more

We recently took a customer from CCX 7.x (Windows based) to 9.x (Cisco UCOS based) and ran into this issue.  Problem: Connecting via JDBC to an iSeries DB2 database   description: Getting an error when trying to add an iSeries DB2 DataSource to the CCX server.  Adding the Datasource fails. In the CCX Engine logs, you see something similar to the following:   [SQLException@185bf33] Message    = [jcc][t4][10509][13454][4.16.53] Connection to the data server failed. The IBM Data Server for JDBC and SQLJ license was invalid  %MIVR-LIB_JDBC-7-UNK:or was not activated for the DB2 for z/OS subsystem. If you are connecting directly to %MIVR-LIB_JDBC-7-UNK:the data server and using DB2 Connect Unlimited Edition for System z, perform the %MIVR-LIB_JDBC-7-UNK:activation step by running the activation program in the license activation kit.   %MIVR-LIB_JDBC-7-UNK:If you are using any other edition of DB2 Connect, obtain the license file, %MIVR-LIB_JDBC-7-UNK:db2jcc_license_cisuz.jar, from the license activation kit, and follow the installation %MIVR-LIB_JDBC-7-UNK:directions to include the license file in the class path. ERRORCODE=-4230, SQLSTATE=42968   Solution:   1) The customer provided the db2jcc_license_cisuz.jar file, part of the “DB2 Connect” file set, which they purchased from IBM. 2) I installed the Java SE JDK version 8_20 (not sure that the JDK version actually matters except later when I set my PATH). 3) I copied the db2jcc4.jar file from the 10.5 driver and the db2jcc_license_cisuz.jar file from the provided DB2 Connect file set to the root of my c: drive. 4) I ran the following commands in Windows Command Prompt to combine the jar files into a single file:   PATH=%PATH%;C:\Program Files\Java\jdk1.8.0_20\bin  c: cd \ mkdir tmp cd tmp jar -xf ../db2jcc4.jar jar -xf ../db2jcc_license_cisuz.jar cd .. jar -cvf combined.jar -C tmp .   5) I browsed in CCX Administration to Subsystems > Database > Drivers, chose my file “combined.jar” file (C:\combined.jar) and selected "com.ibm.db2.jcc.DB2Driver” from the drop down box.  I clicked upload and it accepted it. 6) I browsed in CCX Administration to Subsystems > Database > Datasource and built my datasource.  I entered my DSN name, username, password, confirmed the password, chose “com.ibm.db2.jcc.DB2Driver” from the drop down box, and entered my JDBC URL - jdbc:db2://<iSeries IP Address>:446/SXXXXXXX - where, SXXXXXXX is the database name.  7) I then went into the Datasource and tested.  It tested successfully.   This allowed us to connect to the customer’s iSeries database.   Please note that after we fixed this issue, we ran into another one. Here's a description of that issue and how we resolved it. Problem: Inserting Rows to a non-journaled iSeries DB2 database   Description: Getting an error when we try to insert or update an iSeries DB2 database, using the DB Write Step.  This was working before in CCX 7.x (Windows based) when the connection was using ODBC. The CCX engine is successfully able to connect to the customer database via JDBC, however, we are seeing something similar to this in the CCX Engine logs when we try to do database writes (DB Write in CCX script):   %MIVR-LIB_JDBC-7-UNK:com.ibm.db2.jcc.am.SqlException: DB2 SQL Error: SQLCODE=-7008, SQLSTATE=55019, SQLERRMC=DATABASENAME    ;3, DRIVER=4.16.53    Solution: The key to this problem turned out to be that the customer database was not journaled.  IBM provided useful information in this regard. In particular, the following IBM tech note indicates that they do NOT support manipulating the JDBC driver parameters on the iSeries.  Instead, either the database must be journaled, or you must use “WITH NC” (omitting the quotes) at the end of your INSERT or UPDATE SQL query (at the end of our DB Write step) .  When we use “WITH NC”, the database inserts work without error.   See this link for more details. http://www-01.ibm.com/support/docview.wss?uid=swg21676715     ... View more

I agree that this isn't supported.  I was, however, able to get CAD Desktop to install on Windows 7 64-bit.  This may be one of those cases where it is not supported, but you might be able to make it work. Here's what I did. 1) Download the CAD desktop to the Agent PC. 2) Right click on it and do .. Create Shortcut -> Send to Desktop. 3) Edit the shortcut and set it to run in compatibility mode. 4) Double Click the shortcut to install the application. It worked for me.  However, I have not tested monitoring and recording, and all features and functionality.  So, your mileage may vary... and of course, I wouldn't expect Cisco TAC to support this for you... so, you may be on your own until they come up with a better version. Best wishes! Brian ... View more

Same problem. I believe this to be a design flaw in CUBAC. In my opinion, blind transfers shouldn't be routed through CTI ports. Anyone have a soultion or work around? ... View more

Anyone have any ideas? ... View more

davieshuw, It looks like you've forgotten the "flash:" part of the tftp-server command for every item that you want to serve via tftp. For instance, say "tftp-server flash:RingList.xml". Make that change for all of your tftp-server commands and then reboot the phones. ... View more

Let me guess, she just got back from vacation... The reason I say that is because I have seen this when the users mailbox had too many unread messages. I think it turned out that the user had more than 100 unread emails. You might ask her to go through her email and clean up her exchange account. Hope that helps. ... View more

Not 100% sure of the accuracy of this information, but I'm told that you'll need to uninstall the plugin for outlook and download it again from MeetingPlace Express. The plugin changed with the upgrade and does not update automatically. ... View more