Is it possible to play an announcement such as 'your call will be recorded' prior to an agent making a manual outbound call (not using any automatic Outbound dialer capabilities) in CCX?
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customer needs an actual developer/development help with a CRM integration (Daylite) for UC directory. It needs to be a DevNet person who knows XoWS, API, XMPP, SOAP, etc., who will be working with a customer's software developers. customer is running CUCM, IM/P (both 12.5), Jabber 12.7 on Mac. any ideas? I can't seem to find a way to find an actual DevNet developer, just Devnet developer resources on DevNet (developer.cisco.com) ...
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from the System Configuration Guide for CUCM 11: Queue status PLK is supported only with the following LCD display phones for both SCCP and SIP: 6921, 6941, 6945, 6961, 7911G, 7931G, 7942G, 7945G, 7962G, 7965G, 7975G, 8961, 8945, 8941, 9951, and 9971. Is this a case of the documentation not being updated to include the new 7800 and 8800 series phones or is there a reason these new phones are NOT supported for displaying Queue Status? Is there another way to display the Queue Status on these new series phones? I'm assuming that these status messages are not supported in any fashion with IP Communicator or Jabber Desktop as well, based on this. Correct me if I'm wrong please. thank you,
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Java, Do you have a link on the Cisco site that points to the compatibility info you reference? I need that for something I'm working on right now. Thank you, John
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