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Anil Verma
‎08-18-2017
Contributor
Product Manager for the Cisco Voice Messaging applications. Biography from communities: I am currently the Product Manager for the Cisco MediaSense and related Applications including the Calabrio, NICE and Verint Solutions Plus Portfolio. Expertise: Recording, Streaming, MediaSense, WFO, WFM, Analyitcs, Contact Center, Unity, Unity Connection, Voice, VMWare, Virtualization, UC on UCS
Product Manager for the Cisco Voice Messaging applications. Biography from communities: I am currently the Product Manager for the Cisco MediaSense and related Applications including the Calabrio, NICE and Verint Solutions Plus Portfolio. Expertise: Recording, Streaming, MediaSense, WFO, WFM, Analyitcs, Contact Center, Unity, Unity Connection, Voice, VMWare,
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Member since ‎06-13-2002
624
Posts
75
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36
Solutions

Re: Cisco MediaSense End Of Life FAQ

Created by in Collaboration, Voice and Video Documents
04-12-2017
04-12-2017
Nuno, you are right. There is no option readily available off the shelf to replace these scenarios. ...

Re: Cisco MediaSense End Of Life FAQ

Created by in Collaboration, Voice and Video Documents
04-12-2017
04-12-2017
There are a lot of Recording options available from Cisco partners. See here for the list :https://m...

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
04-06-2017
04-06-2017
Pham,The MediaSense End of Life was announced on Cisco.com on april 5th. See here for all the end of...

Cisco MediaSense End Of Life FAQ

Created by in Collaboration, Voice and Video Documents
04-05-2017
04-05-2017
The Cisco MediaSense software is going to End Of Life. The End of Life announcements can be found he...

Spark Up your On-Premises Contact Center, Setup

Created by in Developer General Blogs
04-05-2017
04-05-2017
The need for Device Independent SolutionsControlling and monitoring your Contact Center via a simple...

Re: Is UCCE 10.5 compatible with NICE version 4.1 Interaction manager?

Created by in Contact Center
03-14-2017
03-14-2017
Yes NIM 4,1 is compatible with UCCE 11.5.Please contact NICE to ensure you have the right version of...

Re: What does the MediaSense AgentInfo Gadget Do???

Created by in Contact Center
02-15-2017
02-15-2017
This is targeted for the MediaSense 11.6 release. Current FCS is Summer of 2017.

Re: Insert audio into recording?

Created by in Management
02-06-2017
02-06-2017
This would not be possible with MediaSense. The recorder is actually not in the media path of the ac...

Re: UCCE Managing Call Recording (Pause/Resume)

Created by in Management
01-18-2017
01-18-2017
Finding active recordings in MediaSense is easy using the REST APIMediaSense API development site is...

Re: How to Fetch DN(Dialled Number) Customer Actually Called

Created by in Management
12-19-2016
12-19-2016
Bilal,Check this wiki pageFAQs for Cisco MediaSense - DocWiki

Re: Lost tags with upgrade to v. 11.5

Created by in Management
12-16-2016
12-16-2016
Ivan,Thanks for doing this extra validation.cCalabrio should work fine as they are using the MediaSe...

Re: Lost tags with upgrade to v. 11.5

Created by in Management
12-15-2016
12-15-2016
Thanks for pointing this out Ivan. I will ask the engineers to find a way to correct this. We should...

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
12-15-2016
12-15-2016
The 11.6 release is currently targeted for the Spring/Summer of 2017. Yes we are looking for adding ...

Re: Lost tags with upgrade to v. 11.5

Created by in Management
12-13-2016
12-13-2016
Ivan,We found a problem in the communication between the Finesse and MediaSense servers. Cisco is wo...

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
11-30-2016
11-30-2016
Pham,Not sure if this is the right thread for this query. MediaSense does not have Licenses for CUCM...
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Date Registered ‎06-13-2002 09:02 AM
Date Last Visited ‎08-18-2017 04:00 AM
Total Messages Posted 624
Total Helpful Votes Received 75
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