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Is there a way in current release 9.1 (or release 10.0) to sync Exchange out of office message with Cisco Unity connection so that the users don't have to manually record alternate greeting?Thanks in AdvanceRegardsOJ
I have this strange issue where I cannot import or sync users from CUCM to UCXN. Upon further investigation I found that the CUCM AXL server option is greyed out under phone system. As far as I can tell, all the services on CUCM and UCXN activated an...
Hello Experts,I am trying to configure caller input for a subscriber on Unity version 7.0. I need to send calls to a cell phone when caller press option 1 or 2. Both the options have different cell phones. I configured DNs on CM and forwarded calls t...
I have a client who wants Caller name to be displayed when their executives call in from their cell phone. Cell providers here (Canada) sometimes don't pass the calling name. I thought that adding that contact in personal directory may help us achiev...
I am new to Contact Centre so please pardon my ignorance.We have a customer running UCCX 8.0 (premium). They presently have two queues Queue 1 and Queue 2. The have 1 agent assigned to Q1 and approximately 50 agents for the Q2. This is what they are ...
hmmm.....This is strange.Any other ideas on how to resolve this issue?the user does have an associated device under user profile and does have primary extension.
Hello David,The AXL thing was active under phone system before. the issue started when one of the users started showing this error message: This user's association to the co-resident Cisco Unified Communications Manager user has been broken. Plea...
Sorry couldn't add the screenshot to the reply. Please see below for service status.Status Only Services Service Name Running Time Activate Status Service Status Connection DB 39:41:54 Activated Started Connection Server Role Manager 39:41:19 A...
Hello Nadeem,It is BE5K install. Both the apps share same IP address. I did do the TEST to verify phone system reachablility and the test is successful. I cannot check the AXL username/password beause the option is greyed out. I did check the service...
