I have a team that wants to be able to receive chat tasks in ECE while on a Finesse voice call (I kn...

We are utilizing courtesy callback in our environment. It was implemented by a vendor, and I have be...

I have an operator who can log into CUAC client, but she receives the red highlighted message, "Data...

Is there a way to copy personal speed dial entries from one Attendant Console operator profile to an...

Looking for confirmation that CAD (any version) is not compatible with Windows 8. Thanks!

Thanks, Dejan. Can these recordings be edited any other way?

Can CWMS hosts edit their recordings via the Network Recording Player? Our user wants to edit out th...

Thank you! I will.

We use LDAP Authentication for Cisco WebEx Meeting Server 2.0 logins. CWMS synchronizes and receives...

I have a user with the same need. Have you found a solution?

I am creating my first skill group, and I am required to enter a peripheral number. We have over 150...

I'm having the same reported issue. Any resolution to this? We have CWMS 2.0.

We recently moved a SX20 and EX90 TelePresence unit to a new building, and therefore assigned these ...

I just found out that the new media file is in the wrong format. It currently is fomatted as PCM and...

Has anything changed over the last few years to allow a shared line appearance (not configured as th...