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About craftd2010
01-13-2021
craftd2010
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09-17-2010
28
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Workarounds for being assigned a chat task while on a voice call?
Created by
craftd2010
in
Contact Center
01-11-2021
01-11-2021
I have a team that wants to be able to receive chat tasks in ECE while on a Finesse voice call (I kn...
Courtesy Callback Questions
Created by
craftd2010
in
Contact Center
11-14-2019
11-14-2019
We are utilizing courtesy callback in our environment. It was implemented by a vendor, and I have be...
CUAC 11.0.2.10-2 - Database not connected for one user
Created by
craftd2010
in
Collaboration Applications
06-24-2019
06-24-2019
I have an operator who can log into CUAC client, but she receives the red highlighted message, "Data...
Copying Attendant Console Speed Dials (CUACA)
Created by
craftd2010
in
Unified Communications Infrastructure
11-01-2018
11-01-2018
Is there a way to copy personal speed dial entries from one Attendant Console operator profile to an...
CAD and Windows 8
Created by
craftd2010
in
Contact Center
09-09-2016
09-09-2016
Looking for confirmation that CAD (any version) is not compatible with Windows 8. Thanks!
Thanks, Dejan. Can these
Created by
craftd2010
in
Collaboration Applications
12-10-2015
12-10-2015
Thanks, Dejan. Can these recordings be edited any other way?
Editing CWMS recordings
Created by
craftd2010
in
Collaboration Applications
12-10-2015
12-10-2015
Can CWMS hosts edit their recordings via the Network Recording Player? Our user wants to edit out th...
Thank you! I will.
Created by
craftd2010
in
Collaboration Applications
09-29-2015
09-29-2015
Thank you! I will.
CWMS LDAP Authentication- Email ID
Created by
craftd2010
in
Collaboration Applications
09-29-2015
09-29-2015
We use LDAP Authentication for Cisco WebEx Meeting Server 2.0 logins. CWMS synchronizes and receives...
I have a user with the same
Created by
craftd2010
in
IP Telephony and Phones
07-08-2015
07-08-2015
I have a user with the same need. Have you found a solution?
Skill Group Peripheral Number
Created by
craftd2010
in
Contact Center
05-26-2015
05-26-2015
I am creating my first skill group, and I am required to enter a peripheral number. We have over 150...
I'm having the same reported
Created by
craftd2010
in
IP Telephony and Phones
10-08-2014
10-08-2014
I'm having the same reported issue. Any resolution to this? We have CWMS 2.0.
TMS Phone book is not updating on endpoints
Created by
craftd2010
in
TelePresence and Video Infrastructure
09-18-2014
09-18-2014
We recently moved a SX20 and EX90 TelePresence unit to a new building, and therefore assigned these ...
Failed to play media file
Created by
craftd2010
in
Contact Center
01-22-2014
01-22-2014
I just found out that the new media file is in the wrong format. It currently is fomatted as PCM and...
Call forwarding a shared line appearance
Created by
craftd2010
in
Other Collaboration Subjects
10-07-2013
10-07-2013
Has anything changed over the last few years to allow a shared line appearance (not configured as th...
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Public Statistics
Date Registered
09-17-2010
12:00 PM
Date Last Visited
01-13-2021
12:13 AM
Total Messages Posted
28