Transferring ECE Chats to a Queue in a Different Department

[craftd2010]

Does anyone know if it is possible to eliminate the message below whenever an ECE chat is transferred to a queue in a different department, so that our agents do not need to click OK each time? We are on version 12.6.1.6.

[bill.king1]

Does the transfer actually work? Are you perhaps running into this?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd03690 

[craftd2010]

Yes, the transfers work. The receiving agent, however, cannot view the Activity Detail information, such as customer name in chat, case ID, etc. after accepting the transfer. The bug you shared is interesting. In our environment, the agents do not belong to the same MRD, but we do have "Allow transfer of activities to integrated queues in other departments" set to Yes. In fact, that is the default.

The agent who transfers has this information under Activity Details:

The agent who accepts the transferred chat sees this instead: 

[bill.king1]

When your agents transfer to an agent in the same department, does it work? Is it only transferring between departments that is the issue?