In Cisco ECE, we have two entry points that route to the same queue.  What has been requested is that we display something similar to "New chat from ABC" if chat comes in via entry point 1234, but display "New Chat from XYZ" if chat comes in via entr...

Does anyone know if it is possible to eliminate the message below whenever an ECE chat is transferred to a queue in a different department, so that our agents do not need to click OK each time? We are on version 12.6.1.6.  

How does your company handle deleting ECE agents who have open activities or cases? I have agents I need to delete, but cannot until I address the open activities or cases assigned to the agent.   I created a workflow for transferring an agent's acti...

Is it possible to have ECE retrieve emails from Outlook's Junk Email folder?  We are on ECE 12.6.

Is there a way for admins to move ECE emails that routed to the default exception queue to an inbox they were originally intended for? We are currently ECE version 11.6.