Cisco IX Log collection Procedure You would need to login to the Web GUI of the IX5000/5200 on a Web Browser You will see the Home Page as below, Navigate to the logs section on left menu       Once you are in the logs section, you will see the below window, Click on the Generate logs Tab on the Right to generate new log files, These logs  will not include the Reports and Captures.     The Logs will start generating as below.         Once it finishes, click on the Download logs to save logs on your local machine.           Save the tar.gz file on your desktop/computer and upload it to the TAC case for the review by Cisco.   Upload Logs   To upload the logs to the case, you can either email them to attach@cisco.com or upload them directly on Cisco.com if they are too large.     Email   To email the logs to us, please Reply-All to an email we have sent you, and ensure attach@cisco.com is CC'd on the email. Do not take the TAC case number (662XXXXXX) out of the subject line. This will automatically attach them to the case.     Cisco.com   For larger files (20Mb+), you will probably have to use the web tool. Go to Cisco.com -> Support -> My Open Cases.         Select your case number. Then hit File Upload to bring you down the page to the file upload section. From here just choose the file, select Log/Trace File, add a comment of what device the file is from and hit Upload File.   Reference, https://supportforums.cisco.com/document/103981/capture-cts-logs-and-upload-them-tac-case       ... View more

What codec does for each check: 0. = UBoot init completed (Cisco logo lid) 1. = CTS image header verified. 2. = Loading CTS image from CF to RAM 3. = Image loading from CF continued.. 4. = Image loading from CF continued.. 5. = CTS image checksum verified. Load Ramdisk & Pass control to kernel. 6. = To Linux, establish network, Kernel in control (nv mounted) When CTS boots up and doesn't pass all 6 green check, or stuck in one of them, it normally suggests HW failure or NV corruption.   In most of the cases, RMA of the codec is suggested as No further Trouleshooting is possible. ... View more

You would need the following Two softwares >>>>TFTP/SFTP server (eg, freeFTPd  http://www.freesshd.com/?ctt=download ) >>>>Putty client    Login to the Call Manager Server CLI using putty SSH   List the available files on the server as below.   admin:file list activelog /mohprep/* CiscoMOHSourceReport.xml                JaaneKyun.alaw.wav JaaneKyun.g729.wav                      JaaneKyun.ulaw.wav JaaneKyun.wb.wav                        JaaneKyun.xml SampleAudioSource.alaw.wav              SampleAudioSource.g729.wav SampleAudioSource.ulaw.wav              SampleAudioSource.wb.wav SampleAudioSource.xml                   tdominic.alaw.wav tdominic.g729.wav                       tdominic.ulaw.wav tdominic.wb.wav                         tdominic.xml dir count = 0, file count = 16     Download the deisred music file as below   admin:file get activelog mohprep/SampleAudioSource.alaw.wav Please wait while the system is gathering files info ...done. Sub-directories were not traversed. Number of files affected: 1 Total size in Bytes: 2702728 Total size in Kbytes: 2639.3828 Would you like to proceed [y/n]? y SFTP server IP: 192.168.254.35 SFTP server port [22]: User ID: cisco Password: *****   Download directory: / .................................................. ..................................... .................................................. ..................................... .................................................. ........................... Transfer completed.     File is downloaded to the SFTP server you configured.   Other Important outputs related to MoH     admin:show perf query class "Cisco MOH Device" ==>query class :    - Perf class (Cisco MOH Device) has instances and values:     MOH_2           -> MOHHighestActiveResources      = 0     MOH_2           -> MOHMulticastResourceActive     = 0     MOH_2           -> MOHMulticastResourceAvailable  = 250000     MOH_2           -> MOHOutOfResources              = 0     MOH_2           -> MOHTotalMulticastResources     = 250000     MOH_2           -> MOHTotalUnicastResources       = 250     MOH_2           -> MOHUnicastResourceActive       = 0     MOH_2           -> MOHUnicastResourceAvailable    = 250     admin:run sql select D.name, M.mohaudiosourceid, M.multicastaddress, M.multicastport, C.name codec from mohservermulticastinfo as M, device AS D, OUTER typemohcodec as C WHERE M.fkdevice = D.pkid AND M.tkmohcodec = C.enum name  mohaudiosourceid multicastaddress multicastport codec ===== ================ ================ ============= ======== MOH_4 1                239.1.1.1        16384         711 ulaw MOH_4 1                239.1.1.2        16384         711 alaw MOH_4 1                239.1.1.3        16384         729 MOH_4 1                239.1.1.4        16384         wideband MOH_4 24               239.1.1.5        16384         711 ulaw MOH_4 24               239.1.1.6        16384         711 alaw MOH_4 24               239.1.1.7        16384         729 MOH_4 24               239.1.1.8        16384         wideband MOH_4 51               239.1.1.9        16384         711 ulaw MOH_4 51               239.1.1.10       16384         711 alaw MOH_4 51               239.1.1.11       16384         729 MOH_4 51               239.1.1.12       16384         wideband ... View more

Hi out there. I got a problem with KPML. I got an CME where KPML just works fine and an CUCM 7.1.x where it doesn't. The only difference i found was in the cnf.xml for example: An working CME phone config contains <kpml>1</kpml> where an CUCM phone config contains <kpml>3</kpml> instead. So i was wondering what values are possible and what they stand for. So far my conclusions are: 1 - normal KPML 3 - something else Is there an whitepaper for SIP cnf.xml files that i overlooked? And where can i influence this specific value in CUCM if i need to? Below are the correct values 0 - Type A Phones (which support only SIP dial rules) - Send in enbloc 1 - Type B Phones - KPML 2 - Type B Phones - enbloc 3 - Type B Phones - enbloc with overlap sending and receiving ... View more

Last year I upgraded from 4.1.3 to CUCM 8.5 and it seems like over the past year I have been losing my ATA 188 devices.  They worked fine after the upgrade but as time progressed they are no longer able to register.  I know there is not a load for the 188 in CUCM 8 but they did work fine for a while.  I'm curious if anyone else has ran into this issue.  I have been replacing them with 186 units which work fine.  The RTMT tool will show some of the 188 devices with a StatusReason of "DeviceNumberMismatch" when I looked this up it looks like a SIP error but these devices are SCCP. I have accumulated a pile of 188s now wondering if they are useless or if there is some way to get them working again. The ATA 188 will not register , though if you try addidng it as ATA 186 , it will register with call manager version 8.x. Make sure you give the DN as well to make it register. Solution The ATA 188 will not register , though if you try addidng it as ATA 186 , it will register with call manager version 8.x. Make sure you give the DN as well to make it register. This document was generated from the following discussion: ATA 188s no longer registering CUCM 8 ... View more

Fix Dbreplication on Cisco Unified Communication Manager If you see the Dbreplication in your cluster gone Bad , following is what you can do to fix it yourself. Step 1 Take CLI access to all of your servers. Step 2 Issue the following command first in Subscribers followed by Publisher one at a time. Utils dbreplication stop Step 3 Issue the following command first in Subscribers followed by Publisher one at a time. utils dbreplication dropadmindb Step 4 Issue the following command from the Publisher utils dbreplication reset all Wait for an hour or so (depending on your Cluster size and servers location , over the WAN servers can take more time ) , Check the dbreplication State by Giving the following command Utils dbreplication runtimestate The above procedure will not affect any Call Processing so it can be done in Business hours as well. ... View more

During High CPU conditions RTMT will not be able to Pull the logs from CUCM and can result in Crash of services , In those scenarios you can collect logs from the CLI of the Server. You need following TFTP/SFTP server (eg, freeFTPd  http://www.freesshd.com/?ctt=download ) Putty client Below is an example of collecting Performance logs from CLI of the Server having High CPU admin:file get activelog cm/log/ris/csv Please wait while the system is gathering files info ...done. Sub-directories were not traversed. Number of files affected: 50 Total size in Bytes: 177355139 Total size in Kbytes: 173198.38 Would you like to proceed [y/n]? y SFTP server IP: 192.168.254.35 SFTP server port [22]: User ID: cisco Password: ***** Download directory: / ....................................................................................... ....................................................................................... ............................................................................. Transfer completed. Below are some of the important logs you need to collect during High CPU Cisco Tomcat logs (Prefix ‘file get’  for the below commands )    activelog tomcat/logs/catalina*.*     activelog tomcat/logs/host-manager.*     activelog tomcat/logs/admin.*     activelog tomcat/logs/diagnostic-memory.*     activelog tomcat/logs/diagnostic-info.*     activelog tomcat/logs/localhost_access*.txt     activelog tomcat/logs/manager.*     activelog tomcat/logs/diagnostic-threads.*        activelog tomcat/logs/*.hprof     activelog tomcat/logs/localhost*.log Cisco RIS Data Collector PerfMonLog     activelog cm/log/ris/csv/PerfMon.csv Cisco CallManager     activelog cm/trace/ccm/sdl/SDL.*     activelog cm/trace/ccm/calllogs/calllogs_.txt     activelog cm/trace/ccm/sdi/ccm.txt Event Viewer-Application Log     activelog syslog/CiscoSyslog*     activelog syslog/AlternateSyslog* Event Viewer-System Log     activelog syslog/messages* List of all the logs you can collect Cisco CallManager Cisco IP Phone Services     activelog tomcat/logs/ccmcip/log4j/ccmcip.log Cisco WebDialer Web Service     activelog tomcat/logs/webdialer/log4j/webdialer.log     activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt     activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt Cisco CTL Provider     activelog cm/trace/ctlprovider/sdi/ctlprovider.txt Cisco Change Credential Application     activelog tomcat/logs/changecredential/log4j/changepin.log Cisco Extension Mobility Application     activelog tomcat/logs/em/log4j/emapp.log Cisco CallManager SNMP Service     activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt Cisco Bulk Provisioning Service     activelog cm/trace/bps/log4j/bps.log Cisco Certificate Authority Proxy Function     activelog cm/trace/capf/sdi/capf.txt Cisco CAR Web Service     activelog tomcat/logs/car/log4j/car.log SOAP - Diagnostic Portal Database Service     activelog tomcat/logs/dp/log4j/dp.log Cisco CDR Repository Manager     activelog cm/trace/cdrrep/log4j/cdrrepmgr.log Cisco CDR files on CM server     activelog cm/cdr/ Cisco Extended Functions     activelog cm/trace/cef/sdi/cef.txt Cisco IP Voice Media Streaming App     activelog cm/trace/cms/sdi/cms.txt Cisco Unified Mobile Voice Access Service     activelog tomcat/logs/ccmivr/log4j/ccmivr.log Cisco Extended Functions Report     activelog cm/log/cef/xml/qrt.xml Cisco CDR files on Publisher Processed     activelog cm/cdr_repository/processed/ Cisco Messaging Interface     activelog cm/trace/cmi/sdl     activelog cm/trace/cmi/sdi/csumi.txt Cisco Tftp     activelog cm/trace/ctftp/sdi/ctftp.txt Cisco CDR Agent     activelog cm/trace/cdragent/log4j/cdragent.log Cisco DHCP Monitor Service     activelog cm/trace/dhcpmon/log4j/dhcpmon.log Cisco License Manager     activelog cm/trace/licensing/log4j/licensing*.log     activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log     activelog cm/trace/licensing/log4j/licenseclient*.log     activelog tomcat/logs/licensing/log4j/licenseloader*.log Cisco IP Manager Assistant     activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log     activelog tomcat/logs/ipma/log4j/service.log     activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log     activelog tomcat/logs/ipma/log4j/ipma_Security.log Cisco Trust Verification Service     activelog cm/trace/tvs/sdi/tvs.txt Cisco TAPS Service     activelog cm/trace/taps/log4j/taps.log     activelog cm/log/taps/Taps Cisco CAR Scheduler     activelog cm/trace/carsch/log4j/carsch.log Cisco CTIManager     activelog cm/trace/cti/sdl/SDL.txt     activelog cm/trace/cti/sdi/cti.txt Cisco Dialed Number Analyzer     activelog tomcat/logs/dna/Results     activelog tomcat/logs/dna/log4j/dna.log Cisco Extension Mobility     activelog tomcat/logs/em/log4j/emservice.log Cisco CallManager     activelog cm/trace/ccm/sdl/SDL.*     activelog cm/trace/ccm/calllogs/calllogs_.txt     activelog cm/trace/ccm/sdi/ccm.txt Cisco Dialed Number Analyzer Server Cisco CAR DB Cisco CCMUser Web Service     activelog tomcat/logs/ccmuser/log4j/ccmuser.log Cisco SOAP Web Service     activelog tomcat/logs/soap/csv/*.csv     activelog tomcat/logs/soap/log4j/soap.log Cisco Role-based Security     activelog tomcat/logs/rbs/log4j/rbsaccess.log Cisco RIS Data Collector     activelog cm/trace/ris/sdi/ris.txt UDS - User Data Services     activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log Cisco Syslog Agent     activelog cm/trace/syslogmib/sdi/syslogmib.txt Cisco Serviceability Reporter ServiceReport     activelog cm/report/rtmtreporter/ServiceRep/ Cisco AMC Service ServiceLog     activelog cm/log/amc/ServiceLog/ Cisco AMC Service PPRLog     activelog cm/log/amc/PPRLog/ Cisco DRF Local     activelog platform/drf/trace/drfLA.log Cisco Corefile Recovery Tool     activelog cm/trace/cfrt/cfrt.txt Cisco Unified OS Admin Web Service     activelog tomcat/logs/cmplatform/log4j/cmplatform.log Cisco UXL Web Service     activelog tomcat/logs/uxl/log4j/UXL.log Cisco Serviceability Reporter ServerReport     activelog cm/report/rtmtreporter/ServerRep/ Cisco Log Partition Monitoring Tool     activelog cm/trace/lpm/sdi/lpm.txt Cisco DRF Master     activelog platform/drf/trace/drfMA.log     activelog platform/drf/log/* Cisco CCMRealm Web Service     activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log Cisco CCMService Web Service     activelog tomcat/logs/ccmservice/log4j/ccmservice.log Cisco Unified OS Platform API     activelog tomcat/logs/platform-api/log4j/platform-api.log Cisco GRT Communication Web Service     activelog tomcat/logs/grt/log4j/grt.log Cisco Database Library Trace     activelog cm/trace/dbl/sdi/dbl*.log Cisco RTMT Web Service     activelog tomcat/logs/rtmt/log4j/rtmt.log Cisco Database Installation Service     activelog cm/trace/dbl/sdi/*.sql.log     activelog cm/trace/dbl/sdi/installdb*.log     activelog cm/trace/dbl/sdi/installdb*.log.err     activelog cm/trace/dbl/sdi/*.sql.log.err Cisco AMC Service AlertLog     activelog cm/log/amc/AlertLog/ Cisco AMC Service CallLog     activelog cm/log/amc/CallLog/ Cisco CCM NCS Web Library     activelog tomcat/logs/ncs/log4j/ncs.log Cisco Serviceability Reporter DeviceReport     activelog cm/report/rtmtreporter/DeviceRep/ Cisco Informix Database Service     activelog cm/log/informix/shmem*     activelog cm/log/informix/*.log     activelog cm/log/informix/*.gz     activelog cm/log/informix/af* Cisco WebDialerRedirector Web Service     activelog tomcat/logs/redirector/log4j/redirector.log Cisco DirSync     activelog cm/trace/dirsync/log4j/dirsync.log Cisco Database Notification Service     activelog cm/trace/dbl/sdi/dbnotify* Cisco AMC Service DeviceLog     activelog cm/log/amc/DeviceLog/ Cisco Stored Procedure Trace     activelog cm/trace/dbl/sdi/spltrace* Cisco Audit Event Service     activelog cm/trace/auditlog/sdi/audittrace.txt Cisco Database Replicator Trace     activelog cm/trace/dbl/sdi/replication_scripts_output.log     activelog cm/trace/dbl/sdi/startrpc.log     activelog cm/trace/dbl/dbl_repl*.log     activelog cm/trace/dbl/sdi/dblrpc.* Cisco Serviceability Reporter     activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log Cisco Database Layer Monitor     activelog cm/trace/dbl/sdi/dbmon.txt     activelog cm/trace/dbl/sdi/.csv Cisco AXL Web Service     activelog tomcat/logs/axl/log4j/axl.log Cisco Audio Translator App     activelog cm/trace/cms/sdi/at.txt Cisco Unified Reporting Web Service     activelog tomcat/logs/cucreports/log4j/cucreports.log Cisco Abort Transaction Spooling     activelog cm/log/informix/ats/*.* Cisco Database Cli Output     activelog cm/trace/dbl/*.tar     activelog cm/trace/dbl/*.csv     activelog cm/trace/dbl/*.out Cisco Common User Interface     activelog tomcat/logs/cui/log4j/cui.log Cisco RisBean Library     activelog tomcat/logs/risbean/log4j/risbean.log Cisco Serviceability Reporter PPRReport     activelog cm/report/rtmtreporter/PerformanceRep/ Cisco CCMAdmin Web Service     activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log Cisco CDP     activelog cm/trace/cdp/sdi/cdpd.txt Cisco RIS Data Collector PerfMonLog     activelog cm/log/ris/csv/PerfMon.csv Cisco AMC Service     activelog cm/trace/amc/log4j/amc.log Cisco Row Information Spooling     activelog cm/log/informix/ris/*.* Cisco Serviceability Reporter CallActivitiesReport     activelog cm/report/rtmtreporter/CallActivitiesRep/ Cisco Tomcat Stats Servlet     activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log Cisco Trace Collection Service     activelog cm/trace/tct/log4j/tct.log Cisco CCM DBL Web Library     activelog tomcat/logs/dbl/log4j/dbl.log Cisco Serviceability Reporter AlertReport     activelog cm/report/rtmtreporter/AlertRep/ Cisco CCM PD Web Service     activelog tomcat/logs/pd/log4j/pd.log Cisco CDP Agent     activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt Cisco SOAPMessage Service     activelog tomcat/logs/soapmessage/log4j/soapmessage.log Cisco AMC Service ServerLog     activelog cm/log/amc/ServerLog/ Cisco Log4jinit Servlet     activelog tomcat/logs/log4jinit/log4j/log4jinit.log A Cisco DB A Cisco DB Replicator SNMP Master Agent     activelog platform/snmp/snmpdm/*.* MIB2 Agent     activelog platform/snmp/mib2agt/*.* Host Resources Agent     activelog platform/snmp/hostagt/*.* System Application Agent     activelog platform/snmp/sappagt/*.* Cisco Certificate Expiry Monitor Cisco Certificate Change Notification Cisco Tomcat     activelog tomcat/logs/catalina*.*     activelog tomcat/logs/host-manager.*     activelog tomcat/logs/admin.*     activelog tomcat/logs/diagnostic-memory.*     activelog tomcat/logs/diagnostic-info.*     activelog tomcat/logs/localhost_access*.txt     activelog tomcat/logs/manager.*     activelog tomcat/logs/diagnostic-threads.*     activelog tomcat/logs/*.hprof     activelog tomcat/logs/localhost*.log Prog Logs     activelog cm/trace/ccm/Proglogs/*.*     activelog cm/trace/cti/Proglogs/*.* Service Manager     activelog platform/log/servm*.log Event Viewer-Application Log     activelog syslog/CiscoSyslog*     activelog syslog/AlternateSyslog* Event Viewer-System Log     activelog syslog/messages* Boot Logs     activelog syslog/boot.* Install and Upgrade Logs     install *.log Security Logs     activelog syslog/secure.* Cisco Security Agent     activelog syslog/securitylog*.*     activelog syslog/csalog*.* Cisco Tomcat Security Logs     activelog tomcat/logs/security/log4j/security*.* IPT Platform GUI Logs     activelog tomcat/logs/iptplatform/log4j/iptplatform*.* IPT Platform CertMgr Logs     activelog platform/log/certMgmt*.log IPT Platform IPSecMgmt Logs     activelog platform/log/ipsecMgmt*.log IPT Platform Cluster Manager Logs     activelog platform/log/clustermgr* IPT Platform CLI Logs     activelog platform/log/cli*.log     activelog platform/log/dbl*.log IPT Platform CLI Created Reports     activelog platform/log/SystemReport-*.tgz     activelog platform/log/platformConfig-*.tar     activelog syslog/csa-diagnostics.tar.gz Packet Capture Logs     activelog platform/cli/*.cap IPT Platform RemoteSupport Logs     activelog platform/log/getflag*     activelog platform/log/create*     activelog platform/log/remote*     activelog platform/log/display*     activelog platform/log/decoder* IPT Platform Cert Monitor Logs     activelog platform/log/certm*.log Install File Signing     activelog platform/log/authenticate*.* CMA Healthd Spooler Logs     activelog syslog/spooler.* Mgetty Logs     activelog mgetty/mgetty*.* Mail Logs     activelog syslog/maillog.* Cron Logs     activelog syslog/cron.* SAR Logs     activelog sa/sar* NTP Logs     activelog syslog/sd_ntp.*     activelog syslog/ntp_one_shot.*     activelog syslog/ntp_stop.*     activelog syslog/ntpd.*     activelog syslog/ntp_start.*     activelog syslog/ntp_validate_servers.* Cisco Audit Logs     activelog audit/informixauditlogs/*.*     activelog audit/AuditApp/*.*     activelog audit/vos/*.* Netdump Logs     activelog crash/magic/*.* Admin Sftp Backup     /common/adminsftp/backup/*.*    note: only accessible with 'utils disaster_recovery' commands Admin Sftp License     /common/adminsftp/license/*.*    note: only accessible with 'utils disaster_recovery' commands Admin Sftp Restore     /common/adminsftp/restore/*.*    note: only accessible with 'utils disaster_recovery' commands Admin Sftp Upgrade     /common/adminsftp/upgrade/*.*    note: only accessible with 'utils disaster_recovery' commands TLC Temp Logs     /common/adminsftp/log/*.*    note: only accessible with 'utils disaster_recovery' commands Collecting CUCM logs from CLI of the Server during HIGH CPU for Cisco TAC During High CPU conditions RTMT will not be able to Pull the logs from CUCM and can result in Crash of services or for some other reason you are not able to login to RTMT, you can collect logs from the CLI of the Server. You need following TFTP/SFTP server (eg, freeFTPd  http://www.freesshd.com/?ctt=download ) Putty client Below is an example of collecting Performance logs from CLI of the Server having High CPU admin:file get activelog cm/log/ris/csv Please wait while the system is gathering files info ...done. Sub-directories were not traversed. Number of files affected: 50 Total size in Bytes: 177355139 Total size in Kbytes: 173198.38 Would you like to proceed [y/n]? y SFTP server IP: 192.168.254.35 SFTP server port [22]: User ID: cisco Password: ***** Download directory: / ....................................................................................... ....................................................................................... ............................................................................. Transfer completed. Below are some of the important logs you need to collect during High CPU Cisco Tomcat logs (Prefix ‘file get’  for the below commands )    activelog tomcat/logs/catalina*.*     activelog tomcat/logs/host-manager.*     activelog tomcat/logs/admin.*     activelog tomcat/logs/diagnostic-memory.*     activelog tomcat/logs/diagnostic-info.*     activelog tomcat/logs/localhost_access*.txt     activelog tomcat/logs/manager.*     activelog tomcat/logs/diagnostic-threads.*        activelog tomcat/logs/*.hprof     activelog tomcat/logs/localhost*.log Cisco RIS Data Collector PerfMonLog     activelog cm/log/ris/csv/PerfMon.csv Cisco CallManager     activelog cm/trace/ccm/sdl/SDL.*     activelog cm/trace/ccm/calllogs/calllogs_.txt     activelog cm/trace/ccm/sdi/ccm.txt Event Viewer-Application Log     activelog syslog/CiscoSyslog*     activelog syslog/AlternateSyslog* Event Viewer-System Log     activelog syslog/messages* List of all the logs you can collect Cisco CallManager Cisco IP Phone Services     activelog tomcat/logs/ccmcip/log4j/ccmcip.log Cisco WebDialer Web Service     activelog tomcat/logs/webdialer/log4j/webdialer.log     activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt     activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt Cisco CTL Provider     activelog cm/trace/ctlprovider/sdi/ctlprovider.txt Cisco Change Credential Application     activelog tomcat/logs/changecredential/log4j/changepin.log Cisco Extension Mobility Application     activelog tomcat/logs/em/log4j/emapp.log Cisco CallManager SNMP Service     activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt Cisco Bulk Provisioning Service     activelog cm/trace/bps/log4j/bps.log Cisco Certificate Authority Proxy Function     activelog cm/trace/capf/sdi/capf.txt Cisco CAR Web Service     activelog tomcat/logs/car/log4j/car.log SOAP - Diagnostic Portal Database Service     activelog tomcat/logs/dp/log4j/dp.log Cisco CDR Repository Manager     activelog cm/trace/cdrrep/log4j/cdrrepmgr.log Cisco CDR files on CM server     activelog cm/cdr/ Cisco Extended Functions     activelog cm/trace/cef/sdi/cef.txt Cisco IP Voice Media Streaming App     activelog cm/trace/cms/sdi/cms.txt Cisco Unified Mobile Voice Access Service     activelog tomcat/logs/ccmivr/log4j/ccmivr.log Cisco Extended Functions Report     activelog cm/log/cef/xml/qrt.xml Cisco CDR files on Publisher Processed     activelog cm/cdr_repository/processed/ Cisco Messaging Interface     activelog cm/trace/cmi/sdl     activelog cm/trace/cmi/sdi/csumi.txt Cisco Tftp     activelog cm/trace/ctftp/sdi/ctftp.txt Cisco CDR Agent     activelog cm/trace/cdragent/log4j/cdragent.log Cisco DHCP Monitor Service     activelog cm/trace/dhcpmon/log4j/dhcpmon.log Cisco License Manager     activelog cm/trace/licensing/log4j/licensing*.log     activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log     activelog cm/trace/licensing/log4j/licenseclient*.log     activelog tomcat/logs/licensing/log4j/licenseloader*.log Cisco IP Manager Assistant     activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log     activelog tomcat/logs/ipma/log4j/service.log     activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log     activelog tomcat/logs/ipma/log4j/ipma_Security.log Cisco Trust Verification Service     activelog cm/trace/tvs/sdi/tvs.txt Cisco TAPS Service     activelog cm/trace/taps/log4j/taps.log     activelog cm/log/taps/Taps Cisco CAR Scheduler     activelog cm/trace/carsch/log4j/carsch.log Cisco CTIManager     activelog cm/trace/cti/sdl/SDL.txt     activelog cm/trace/cti/sdi/cti.txt Cisco Dialed Number Analyzer     activelog tomcat/logs/dna/Results     activelog tomcat/logs/dna/log4j/dna.log Cisco Extension Mobility     activelog tomcat/logs/em/log4j/emservice.log Cisco CallManager     activelog cm/trace/ccm/sdl/SDL.*     activelog cm/trace/ccm/calllogs/calllogs_.txt     activelog cm/trace/ccm/sdi/ccm.txt Cisco Dialed Number Analyzer Server Cisco CAR DB Cisco CCMUser Web Service     activelog tomcat/logs/ccmuser/log4j/ccmuser.log Cisco SOAP Web Service     activelog tomcat/logs/soap/csv/*.csv     activelog tomcat/logs/soap/log4j/soap.log Cisco Role-based Security     activelog tomcat/logs/rbs/log4j/rbsaccess.log Cisco RIS Data Collector     activelog cm/trace/ris/sdi/ris.txt UDS - User Data Services     activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log Cisco Syslog Agent     activelog cm/trace/syslogmib/sdi/syslogmib.txt Cisco Serviceability Reporter ServiceReport     activelog cm/report/rtmtreporter/ServiceRep/ Cisco AMC Service ServiceLog     activelog cm/log/amc/ServiceLog/ Cisco AMC Service PPRLog     activelog cm/log/amc/PPRLog/ Cisco DRF Local     activelog platform/drf/trace/drfLA.log Cisco Corefile Recovery Tool     activelog cm/trace/cfrt/cfrt.txt Cisco Unified OS Admin Web Service     activelog tomcat/logs/cmplatform/log4j/cmplatform.log Cisco UXL Web Service     activelog tomcat/logs/uxl/log4j/UXL.log Cisco Serviceability Reporter ServerReport     activelog cm/report/rtmtreporter/ServerRep/ Cisco Log Partition Monitoring Tool     activelog cm/trace/lpm/sdi/lpm.txt Cisco DRF Master     activelog platform/drf/trace/drfMA.log     activelog platform/drf/log/* Cisco CCMRealm Web Service     activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log Cisco CCMService Web Service     activelog tomcat/logs/ccmservice/log4j/ccmservice.log Cisco Unified OS Platform API     activelog tomcat/logs/platform-api/log4j/platform-api.log Cisco GRT Communication Web Service     activelog tomcat/logs/grt/log4j/grt.log Cisco Database Library Trace     activelog cm/trace/dbl/sdi/dbl*.log Cisco RTMT Web Service     activelog tomcat/logs/rtmt/log4j/rtmt.log Cisco Database Installation Service     activelog cm/trace/dbl/sdi/*.sql.log     activelog cm/trace/dbl/sdi/installdb*.log     activelog cm/trace/dbl/sdi/installdb*.log.err     activelog cm/trace/dbl/sdi/*.sql.log.err Cisco AMC Service AlertLog     activelog cm/log/amc/AlertLog/ Cisco AMC Service CallLog     activelog cm/log/amc/CallLog/ Cisco CCM NCS Web Library     activelog tomcat/logs/ncs/log4j/ncs.log Cisco Serviceability Reporter DeviceReport     activelog cm/report/rtmtreporter/DeviceRep/ Cisco Informix Database Service     activelog cm/log/informix/shmem*     activelog cm/log/informix/*.log     activelog cm/log/informix/*.gz     activelog cm/log/informix/af* Cisco WebDialerRedirector Web Service     activelog tomcat/logs/redirector/log4j/redirector.log Cisco DirSync     activelog cm/trace/dirsync/log4j/dirsync.log Cisco Database Notification Service     activelog cm/trace/dbl/sdi/dbnotify* Cisco AMC Service DeviceLog     activelog cm/log/amc/DeviceLog/ Cisco Stored Procedure Trace     activelog cm/trace/dbl/sdi/spltrace* Cisco Audit Event Service     activelog cm/trace/auditlog/sdi/audittrace.txt Cisco Database Replicator Trace     activelog cm/trace/dbl/sdi/replication_scripts_output.log     activelog cm/trace/dbl/sdi/startrpc.log     activelog cm/trace/dbl/dbl_repl*.log     activelog cm/trace/dbl/sdi/dblrpc.* Cisco Serviceability Reporter     activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log Cisco Database Layer Monitor     activelog cm/trace/dbl/sdi/dbmon.txt     activelog cm/trace/dbl/sdi/.csv Cisco AXL Web Service     activelog tomcat/logs/axl/log4j/axl.log Cisco Audio Translator App     activelog cm/trace/cms/sdi/at.txt Cisco Unified Reporting Web Service     activelog tomcat/logs/cucreports/log4j/cucreports.log Cisco Abort Transaction Spooling     activelog cm/log/informix/ats/*.* Cisco Database Cli Output     activelog cm/trace/dbl/*.tar     activelog cm/trace/dbl/*.csv     activelog cm/trace/dbl/*.out Cisco Common User Interface     activelog tomcat/logs/cui/log4j/cui.log Cisco RisBean Library     activelog tomcat/logs/risbean/log4j/risbean.log Cisco Serviceability Reporter PPRReport     activelog cm/report/rtmtreporter/PerformanceRep/ Cisco CCMAdmin Web Service     activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log Cisco CDP     activelog cm/trace/cdp/sdi/cdpd.txt Cisco RIS Data Collector PerfMonLog     activelog cm/log/ris/csv/PerfMon.csv Cisco AMC Service     activelog cm/trace/amc/log4j/amc.log Cisco Row Information Spooling     activelog cm/log/informix/ris/*.* Cisco Serviceability Reporter CallActivitiesReport     activelog cm/report/rtmtreporter/CallActivitiesRep/ Cisco Tomcat Stats Servlet     activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log Cisco Trace Collection Service     activelog cm/trace/tct/log4j/tct.log Cisco CCM DBL Web Library     activelog tomcat/logs/dbl/log4j/dbl.log Cisco Serviceability Reporter AlertReport     activelog cm/report/rtmtreporter/AlertRep/ Cisco CCM PD Web Service     activelog tomcat/logs/pd/log4j/pd.log Cisco CDP Agent     activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt Cisco SOAPMessage Service     activelog tomcat/logs/soapmessage/log4j/soapmessage.log Cisco AMC Service ServerLog     activelog cm/log/amc/ServerLog/ Cisco Log4jinit Servlet     activelog tomcat/logs/log4jinit/log4j/log4jinit.log A Cisco DB A Cisco DB Replicator SNMP Master Agent     activelog platform/snmp/snmpdm/*.* MIB2 Agent     activelog platform/snmp/mib2agt/*.* Host Resources Agent     activelog platform/snmp/hostagt/*.* System Application Agent     activelog platform/snmp/sappagt/*.* Cisco Certificate Expiry Monitor Cisco Certificate Change Notification Cisco Tomcat     activelog tomcat/logs/catalina*.*     activelog tomcat/logs/host-manager.*     activelog tomcat/logs/admin.*     activelog tomcat/logs/diagnostic-memory.*     activelog tomcat/logs/diagnostic-info.*     activelog tomcat/logs/localhost_access*.txt     activelog tomcat/logs/manager.*     activelog tomcat/logs/diagnostic-threads.*     activelog tomcat/logs/*.hprof     activelog tomcat/logs/localhost*.log Prog Logs     activelog cm/trace/ccm/Proglogs/*.*     activelog cm/trace/cti/Proglogs/*.* Service Manager     activelog platform/log/servm*.log Event Viewer-Application Log     activelog syslog/CiscoSyslog*     activelog syslog/AlternateSyslog* Event Viewer-System Log     activelog syslog/messages* Boot Logs     activelog syslog/boot.* Install and Upgrade Logs     install *.log Security Logs     activelog syslog/secure.* Cisco Security Agent     activelog syslog/securitylog*.*     activelog syslog/csalog*.* Cisco Tomcat Security Logs     activelog tomcat/logs/security/log4j/security*.* IPT Platform GUI Logs     activelog tomcat/logs/iptplatform/log4j/iptplatform*.* IPT Platform CertMgr Logs     activelog platform/log/certMgmt*.log IPT Platform IPSecMgmt Logs     activelog platform/log/ipsecMgmt*.log IPT Platform Cluster Manager Logs     activelog platform/log/clustermgr* IPT Platform CLI Logs     activelog platform/log/cli*.log     activelog platform/log/dbl*.log IPT Platform CLI Created Reports     activelog platform/log/SystemReport-*.tgz     activelog platform/log/platformConfig-*.tar     activelog syslog/csa-diagnostics.tar.gz Packet Capture Logs     activelog platform/cli/*.cap IPT Platform RemoteSupport Logs     activelog platform/log/getflag*     activelog platform/log/create*     activelog platform/log/remote*     activelog platform/log/display*     activelog platform/log/decoder* IPT Platform Cert Monitor Logs     activelog platform/log/certm*.log Install File Signing     activelog platform/log/authenticate*.* CMA Healthd Spooler Logs     activelog syslog/spooler.* Mgetty Logs     activelog mgetty/mgetty*.* Mail Logs     activelog syslog/maillog.* Cron Logs     activelog syslog/cron.* SAR Logs     activelog sa/sar* NTP Logs     activelog syslog/sd_ntp.*     activelog syslog/ntp_one_shot.*     activelog syslog/ntp_stop.*     activelog syslog/ntpd.*     activelog syslog/ntp_start.*     activelog syslog/ntp_validate_servers.* Cisco Audit Logs     activelog audit/informixauditlogs/*.*     activelog audit/AuditApp/*.*     activelog audit/vos/*.* Netdump Logs     activelog crash/magic/*.* Admin Sftp Backup     /common/adminsftp/backup/*.*    note: only accessible with 'utils disaster_recovery' commands Admin Sftp License     /common/adminsftp/license/*.*    note: only accessible with 'utils disaster_recovery' commands Admin Sftp Restore     /common/adminsftp/restore/*.*    note: only accessible with 'utils disaster_recovery' commands Admin Sftp Upgrade     /common/adminsftp/upgrade/*.*    note: only accessible with 'utils disaster_recovery' commands TLC Temp Logs     /common/adminsftp/log/*.*    note: only accessible with 'utils disaster_recovery' commands Cisco ControlCenter CLI     activelog cm/trace/ccmservice/log4j/ccmservice.log Cisco ControlCenter CLI     activelog cm/trace/ccmservice/log4j/ccmservice.log ... 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How to configure SNR/remote Destination on CUCM       What is SNR/Remote Destination?   . If someone calls you on your deskphone and SNR is configured like your mobile phone is associated with your deskphone, your mobile phone will also be connected after configurable number of seconds. So when you are moving somewhere from your desk and, your call will never me missed           Now let’s talk about it’s configuration, it’s pretty easier to configure, follow me:       1. Create an end user and associate his deskphone at his profile:     2. Configure Remote Destination Profile (RDP):       Go in Device->Device Settings->remote destination Profile       Things to keep in Mind!   1)Make sure your remote destination number ie your Mobile number matches a Route pattern going to your Gateway 2)Make sure the Re-routing CSS has the access to the Route pattern to successfully route the call to your mobile number.   3)Associate the Line number to your Desk phone extension (very IMP)       3. Configure Remote Destination:   Go to Device->Remote Destination       Things to keep in mind       Make sure you check Mobile phone and enable Mobile connect.   Associate it with the Remote destination Profile.         Now let’s have a try calling your deskphone, your mobile will also be connected after configured seconds (4 seconds by default), if you answer your call from the mobile your deskphone can sense it! wohoo!! your deskphone line will lid red as long as you are talking over mobile.  okey, now think you have reached near to your desk and now you want to keep talking using your deskphone, so hangup the call from the mobile it will get hold automatically and now resume it from your deskphone . ... View more