Hello,   I have seen multiple threads over Post Call Treatment/Survey and I think I have a good handle on what's involved. However, after configuring the scripts and "Answer/Drop" button in CDA for the Workflow group the agent is in, it just doesnt d...

Hello,   Been a Cisco guy for over a decade and almost nothing surprises me anymore, still I am gutted to find today that Cisco dropped two Email reports from CUIC moving from 10.x to 11.6?? And moreover, I have not still seen it being called out any...

Hello,   I learnt that Cisco PDI does not support UCCX (checked, there is no option) so hoping I could find an answer here. as our "solution architects" have also left it to the delivery folks...is the following:   "Whats the best approach to upgrade...