Using Finesse version 10 and everything is working.  However when we  dial a number and the call gets connected the dialed number changes to Anonymous on the agent desk top.  We would like to know if there is a way to make is so the dialed number rem...

Everyonce in a while not often but everyonce in a while I am seeing this error message.It does not seem to have any effect on the system or any otyer server or application that is running.Could someone please explain to me what this is and where I sh...

We are using TBCT to transfer calls to a third party IVR system. This is dine by the user calling in and selecting an option that sends his/her call to the Third party IVR system.  When this happens we get tcl scrits error's. Some of them are:  Unsup...