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Finesse - dialed number changes to Anonymous

jfkseb413
Level 1
Level 1

Using Finesse version 10 and everything is working.  However when we  dial a number and the call gets connected the dialed number changes to Anonymous on the agent desk top.  We would like to know if there is a way to make is so the dialed number remains on the agent desk top.

2 Replies 2

If you pickup your phone and call that same number, what does the called party see? Do they see anonymous?

 

david

Yes we do.  I am currently looking at call mnager settings.

Thanks.