This may not be accurate or help anyone else, but in our situation, "You cannot login outside corporate network" appeared to be caused by our external DNS provider not returning a result for the _collab-edge SRV record.
Once I fixed DNS everything...
I don't suppose you ever figured this out? We have the exact same problem (though I think missing CMR data extends beyond just Jabber. It's very non-deterministic as to when it decides to record the data). I've had a TAC case open for months now ...
Sorry for not responding, I thought I did, but clearly not :) So the solution is to open a case with Cisco's licensing team. The guy who helped me out wouldn't tell me why this happens or what I could have done to avoid it. He simply asked for th...
Hey Dennis, I should have mentioned that all these endpoints are tied back to AD users (both assigned and Digest). The "On a Call" status works just fine. My issues is that the unit should be presenting it's status as available when it's online an...
