Hello, I have been doing a lot of digging and see a lot of questions regarding IPCC and ACD calls but I am still a bit confused on the differences between the two (ACD and IPCC) calls. We have a manager who ran a total inbound, outbound calls by agent report and they were asking about IPCC, non-IPCC and ACD and non ACD calls. My understanding (which might be wrong) is that a call to an agent (in UCCX) that has a trigger setup would be an IPCC call, where I get confused is if that agent is "Not Ready" and the call goes into the UCCX application scripting would that call stay an IPCC or now be an ACD call? Same topic but slightly different scenario, what would a transfer from a CUEAC operator to a UCCX agent be considered? I greatly appreciate any insigh that anyone can share with me. Thank you in advance! ... View more

I want to thank anyone in advance and I apologize if this has been asked/answered somewhere I have been searching with no luck. I understand CIDR for subnetting etc. 10.100.53.0/24. However I think there is something simple I might be missing or just not understanding or overthinking. If I have a subnet range say: 10.100.53.1 thru 10.100.55.254 is there a way to abbreviate that in CIDR? Or is it simply just what it is...that range? Again, thanks to anyone for your time and consideration. ... View more