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Hello,
I have been doing a lot of digging and see a lot of questions regarding IPCC and ACD calls but I am still a bit confused on the differences between the two (ACD and IPCC) calls. We have a manager who ran a total inbound, outbound calls by agen...
I want to thank anyone in advance and I apologize if this has been asked/answered somewhere I have been searching with no luck.
I understand CIDR for subnetting etc. 10.100.53.0/24. However I think there is something simple I might be missing or jus...
Good afternoon all,I hope this is in the right spot....We recently replaced one of our CUEAC operators PC's with a 32 bit Windows 7 PC (the same make model they had before the only reason it was replaced was their scanner would not work, we swapped P...
Good evening, I recently have encountered the above issue. Nothing has changed in our system of about 300 users. One day I received an email from our corporate operators requesting I add the new hires (approx 5) to their (our) corp directory however ...
Dohnesor,
Thank you for taking the time to look at my question. Right now we are running UCCX system version 9.0.2.11001-24.
I have asked the manager the name of the exact report they ran, I think it might have been "Total inbound and outbound calls ...
Thanks everyone! I face palmed myself as soon as I read your response (Karsten).
Usually I get "please add xxx.xxx.53.0/24 to this VPN tunnel, when I was sent the range .52-.55 I had a mental lapse and over thought it.
Thanks again both of you!
Scott,Was there ever a solution for this problem? I am experiencing very similar issues out of the blue with CUEAC version 9.1.1.1372. Currently rebooting the VM server everyday at 7am before the operators start has "solved" the problem for now. I ha...
