About Casey Lewis

Casey Lewis · 03-10-2016

UCCX 11 - Finesse Desktop Curious if it's possible to have a 'notes' field with the wrap-up reason codes in Finesse Desktop that writes to the UCCX DB so a wrap-up reasons report from CUIC can be run showing wrap-up reasons and the 'notes' field for ...

Casey Lewis · 11-13-2017

Hi all, I just came across this thread looking for HSTS support and noticed that as of ASA 9.8.2 (released Aug 2017), it looks like it's been implemented. Per the release notes (https://www.cisco.com/c/en/us/td/docs/security/asa/asa98/release/notes...

Casey Lewis · 03-10-2016

What is the difference between a wrap-up reason and a wrap up code? In Finesse Admin (CFAdmin), I see 3 types, Manage Reason Codes (Not Ready and Sign Out) and Manage Wrap-up Reason. Is it possible to have Finesse display a web page as a gadget? I t...

Casey Lewis · 03-10-2016

Thanks for the quick reply. If I can't do it with the Wrap-up Reason, is there another way to do it? Can I write data to the UCCX DB? Would I need to do some type of integration (gadget in Finesse) with a 3rd-party DB to write the call data (calling ...

Casey Lewis · 05-27-2015

I know this is an old thread, but anyone else looking for this info, there's a command that shows the info you are looking for (tested in v7.4 and v7.6):show ap join stats summary allShows the Base MAC, AP EthernetMAC, AP Name, IP Address, StatusHope...

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UCCX - Wrap-up Reason with agent fillable notes field

Re: I do not think there is any

What is the difference

Thanks for the quick reply.

I know this is an old thread,