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Scenario Customer currently has an exiting CM cluster version 5.1.3, Unity Connection 2.0. They are interested in upgrading. Upgrade to 10.x using the GCSC Simple.They also initially wanted to deploy another remote site after the initial upgrade. Sim...
I have a customer that is requesting to backup his UC apps directly to the cloud. Version will be 9.x. Has anyone configured this using SFTP, if so, what service did you accomplish this with? I'm thinking we may have to just backup locally and then b...
I understand this phone requires an Essential License, but it appears this customer has purchased Basic licenses instead. Can these phone borrow the Basic licenses or utilize the Basic licenses? Version is 9.1 CM. Not ideal but this is what we're fac...
I have a customer that has expired ESW but still has UCSS. I got word that there is a reinstatement sku (L-REINST-UWL-STD) but this isn't in CCW. Can anyone shed any light on this?
I'm attempting to build the BoM for a customer that is looking to bump up from CCM 4.1.3 to 8.5 utilizing the 3&3 migration. I'm having trouble with obtaining info on the sub-sku under the BE5000 (business edition). The SKU is UPG-BE5K-VMB2A to be sp...
Update: But not good news. Found this doc on the 78XX series and it still doesn't work. It says simply to add a "," to the speed dial string. Seems that when presented with the tone from the carrier the digits are sent, but rather when the call compl...
Did you find a solution for this, I have this 'exact' same issue. Just started hacking it about 10 minutes ago. the "," is not allowed from the self care portal. ONly # and *. Still going.
I was trying to connect the usb and I followed your directions in the last paragraph, even though it was usb and it got me going. Big Thank!! Been hacking at this for 30 minutes. I reinstalled this sucker like twice and repaired it once, rebooted 3 t...
I accessed the communication manager and clicked the IP address of the registered ATA to access the webpage. I then went to status messages and found "File Not Found : CTLSEP2929597A0901.tlv". This was the MAC I then used to plug into the Second line...
