Scenario Customer currently has an exiting CM cluster version 5.1.3, Unity Connection 2.0. They are interested in upgrading. Upgrade to 10.x using the GCSC Simple.They also initially wanted to deploy another remote site after the initial upgrade. Sim...

I have a customer that is requesting to backup his UC apps directly to the cloud. Version will be 9.x. Has anyone configured this using SFTP, if so, what service did you accomplish this with? I'm thinking we may have to just backup locally and then b...

I understand this phone requires an Essential License, but it appears this customer has purchased Basic licenses instead. Can these phone borrow the Basic licenses or utilize the Basic licenses? Version is 9.1 CM. Not ideal but this is what we're fac...

I'm attempting to build the BoM for a customer that is looking to bump up from CCM 4.1.3 to 8.5 utilizing the 3&3 migration. I'm having trouble with obtaining info on the sub-sku under the BE5000 (business edition). The SKU is UPG-BE5K-VMB2A to be sp...