Hi I have received email for reserving lab IOS XE for catalyst 9000 successfully but cannot connect the vpn. Can you help to check ? Your Lab private VPN connection information:Lab Network Address: devnetsandboxsj.cisco.com:20346Username: cm6043Thank...
I have set 4 agents in two queues. When I tested to call in CSQ-A or CSQ-B, only first two agents will be distributed. After I change one to NOT READY, the third agent will receive call.
Could anyone know what the issue is ?
I created a Historical Inbound Report "Agent Wrap Up Data Detail Report" but There is no Call routed CSQ shown in it.
For your information
If I use icd.aeg script in the application with same csq, it can be shown in the same report.
have setup a UCCX call queue and need the following sequence. I use Resource Skills with Most Skilled by Weight but only agent 4 and 2 can receive calls in Hotline1-2022400 and agent 4 and 3 in hotline2-2022401. Do you know what the issue is ? ...
When I can install CP-8861 with 3 KEM and connect AC using CUBE4, the 2 and 3 KEM cannot on but 1 is on. The LAN cable is connected to a non-poe cisco switch. Can I know if I need connect the LAN cable to a POE switch ?
Leung Che Man
So, I understood the selection criteria.
Agent State after Ring No Answer : READY
1. agent 1 ringing (high competency, ready state)
Ring no answer goto step 2
2. agent 2 ringing (agent 1 just revered,ready state)
Ring no an...