06-06-2018 10:32 PM - edited 03-14-2019 06:13 PM
Hi
I created a Historical Inbound Report "Agent Wrap Up Data Detail Report" but There is no Call routed CSQ shown in it.
For your information
If I use icd.aeg script in the application with same csq, it can be shown in the same report.
IS there any reason will restrict csq in the report ?
Cheers
Leung Che Man
06-07-2018 07:55 AM
I just tested the report in my lab. I can see the CSQ populated in that. Could you share your CCX Version ? Are you using Historical Reporting or CUIC ?
Hope this helps
Cheers
Rath!
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06-07-2018 07:00 PM
06-15-2018 02:37 AM
06-15-2018 05:46 AM
Hi there
Is this CSQ based routing or Agent based routing. If this is an Agent based routing, then no CSQ info will be populated in the report. I checked in my lab and confirmed it. Unless the agent is in a CSQ, no CSQ data will be populated, which makes perfect sense.
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
06-19-2018 06:26 PM
Yes, I used Agent based routing. Actually, the agents are in the CSQ which added in the application. Is it possible to show CSQ in report when using agent based routing ?
Cheers
Leung Che Man
06-20-2018 05:41 AM
Doubt that. CSQ settings are not getting effect when you configure agent based routing. But here just curious to know, if you are using agent based routing why you are using CSQs for.
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
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