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Customer would like to know if the below two softwares are compatible with Cisco UCCE 11.6 or 12 contact center solution or not : 1) IBM Security Guardium Ajan for SQL database on Rogger/AW2) HP OpenView Performance Agent / windows with Agent deskto...
We have implemented a lab IPCC enviorment with the below components:1) ISN vs 2.1 2) ICM vs 53) Voice Gateway 17604) Media server Our configuration is based upon comprehensive mode configuration we don't have a gatekeeper and a CCM in our lab environ...
All what you need to to install a normal win 2k server and apply the mcs patch registry files ( which modifies some registry keys ) to act as an mcs server however its not..after that you should proceed with the call manager installation and no probl...
If you think your abandon rate is too high, then it is worthwhile to check the Route Call Detail(RCD) Table Termination Call Detail(TCD). These tables hold a record for every call that comes to the system. Now you have a column in this table called C...
