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I have a UC 500 system in place. The customer mentions that when they forward to VM, they sometimes get a busy signal. Whether the person is on the line or not doesn't seem to matter. Any ideas on why this would be happening? Thanks!
Have any of you seen this happen:The phones at a site reregister a couple of times a day. The system isn't rebooting. There is a CE switch in the mix. Is that normal behavior?
Hi all,I have been working under the impression that the UC 500 voice vlan had QoS applied so that voice traffic was priortized. However, I am going through acceptance testing with a client and they have found that if they do certain things on the ne...
Is there a way to have an operator answer and then forward to AA during certain times? For example, if the operator goes to lunch or it is the end of the day? This is for the UC 500. Thanks!
I have a quick question. How do you determine the internal routing? In your example, you picked 8879 (clearly, the 4-digit extension as part of the phone). Does this mean if you are using DIDs and the 4-digit extension, this should work? In my case, ...
It seems that having the computers on the back of the phones was the cause of the problem. The new switch took care of the issue. The only person having trouble still is the person we couldn't move to dedicated lines (yet). I did look at utilization ...
Hi,The VWIC2 is pretty easy to setup. Just go into the Telephony section of CCA. You need to know how many channels and the type of switch. Once you have that, you just plug it in and it works great. I just did one of these for the first time and it ...
No, the calls are not being sent over the Internet. We have a PRI. The smartports were setup as IP Phone + Desktop. I did have desktops on the phone PC port, but I just moved those off over the weekend in order to make sure that wasn't the issue. Cou...
