Hi, can you help with following task? On phone with internal DN 6370, all calls are forwarded to external number , on mobile. What I want, is, when I call from internal phone device, with say DN 6372, to 6370. That on mobile I will see the number 6372. That works, when I set our H323 Gateway with setting the field Calling Party Selection on Originator. But I also wants, that if I call from outside to the 6370, it get forwarded to mobile, and I want to see on that mobile the number 6370. Is it possible? we have h323 gateway and CUCM 9.1 Any help appreciated. John ... View more

Hi, Can you help us with ATA187 fax issue?  Outgoing calls does not work. Ingoing calls work. I have seen this document https://supportforums.cisco.com/docs/DOC-25210 But I didnt find our call flow situation. Our call flow is Telco - PRI - GW - H323 - CUCM - SIP - ATA187- Fax What is the right configuration with this scenario? Any help is appreciated. CUCM Version 9.1.1.20000-5 GW image flash0:c2900-universalk9-mz.SPA.150-1.M1.bin ATA187 fax mode is set to NSE passthrough G711alaw If you need any more information let me know thanks John ... View more

Hi, we use EEM 3.2 to send email whenever interface goes down/up. But it doesnt work. We need to use authenticated SMTP server, so command for sending mail is following action 1.0 mail server "cisco: password@domain.net " to " someone@somewhere.net " from " someone@somewhere.net " subject "something" But it doesnt work. Log is following Mar 22 12:55:34.316: %HA_EM-6-LOG: INTERFACE_CHANGED_STATE : DEBUG(smtp_lib) : smtp_connect_attempt: 1 Mar 22 12:55:34.333: %HA_EM-6-LOG:  INTERFACE_CHANGED_STATE : DEBUG(smtp_lib) : smtp_read 220  relay2.domain.local HE relay mail server Fri, 22 Mar 2013 13:55:34 +0100 Mar 22 12:55:34.333: %HA_EM-6-LOG: INTERFACE_CHANGED_STATE : DEBUG(smtp_lib) : smtp_write HELO DP-SW1.dp.local Mar 22 12:55:34.752: %HA_EM-6-LOG:  INTERFACE_CHANGED_STATE : DEBUG(smtp_lib) : smtp_read 250  relay2.domain.local Hello [90.185.130.170] Mar 22 12:55:34.752: %HA_EM-6-LOG: INTERFACE_CHANGED_STATE : DEBUG(smtp_lib) : smtp_write AUTH LOGIN Y2lzY28= Mar 22 12:55:35.298: %HA_EM-6-LOG: INTERFACE_CHANGED_STATE : DEBUG(smtp_lib) : smtp_read 503 5.5.2 Send hello first. Mar 22 12:55:35.298: %HA_EM-6-LOG:  INTERFACE_CHANGED_STATE : DEBUG(smtp_lib) : buffer no reply code  matched: 503 5.5.2 Send hello first. Mar 22 12:55:35.298: %HA_EM-3-FMPD_SMTP: Error  occurred when sending mail to SMTP server: cisco: password@domain.net : error in reply from SMTP server Mar 22 12:55:35.298: %HA_EM-3-FMPD_ERROR: Error executing applet INTERFACE_CHANGED_STATE statement 1.0 Do you have any idea? I changed domain names. I figured out, that when I manually connect to SMTP server and istead of HELO command I use EHLO, it works. Do you think it can be a problem? And how to solve it then? Any help appreciated. thanks John ... View more

Hi, A result of previous trobleshooting Voice gateway sends no busy tone to external calls is that we use tcl script as a service, which does not allow sending busy tone to external calls. I am posting script there. Do you have any ideas what causes the trouble? Thanks Jan ... View more