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Purush Nammalwar
‎07-09-2021

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1 Accepted Solution
1 Helpful Vote
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Member since ‎10-29-2001
38
Posts
2
Helpful
3
Solutions

Re: Sample Reports UCCX 10.5 CUIC

Created by in Contact Center
09-16-2014
09-16-2014
Thanks Carmen.

Re: Sample Reports UCCX 10.5 CUIC

Created by in Contact Center
09-09-2014
09-09-2014
Geevarghese,Yes, I have given those to the customer already.Customer is looking for actual screen-sh...

Sample Reports UCCX 10.5 CUIC

Created by in Contact Center
09-04-2014
09-04-2014
Is there a list of UCCX 10.5 sample reports (with screenshots) anywhere?Customer would like to see s...

Re: Finesse 9.1(1) - Manage Call Gadget issue

Created by in Contact Center
02-22-2013
02-22-2013
I added a screenshot for those in case others need to see where I changed it. See below.

Re: Finesse 9.1(1) - Manage Call Gadget issue

Created by in Contact Center
02-22-2013
02-22-2013
Jeff,That worked !Thanks for the tip. Appreciate it.Nice little gotcha-Purush

Re: Finesse 9.1(1) - Manage Call Gadget issue

Created by in Contact Center
02-21-2013
02-21-2013
No I can't access the file. Finesse is using VOS. Not sure if there is access to the files.Sent from...

Finesse 9.1(1) - Manage Call Gadget issue

Created by in Contact Center
02-20-2013
02-20-2013
I upgraded the Finesse from 9.0(1) to 9.1(1).Now when the Agent gets the following error. Any idea w...

Re: Way to check the value of Call.user.microapp.FromExtVXML[0],

Created by in Contact Center
12-02-2011
12-02-2011
Thanks Geoff. I am contemplating the same thing.Other choice I am thinking is, to use the working va...

Way to check the value of Call.user.microapp.FromExtVXML[0], in

Created by in Contact Center
12-01-2011
12-01-2011
Deleting it is going to be ugly, with all the production ICM scripts still referring to the old vari...

Way to check the value of Call.user.microapp.FromExtVXML[0], in

Created by in Contact Center
12-01-2011
12-01-2011
I found out why we are not seeing values for Call.user.microapp.FromExtVXML[2] and Call.user.microap...

Way to check the value of Call.user.microapp.FromExtVXML[0], in

Created by in Contact Center
11-30-2011
11-30-2011
Hi - I haven't tried this method yet.Thanks anyways.Appreciate the input !-Purush

Re: ICM 6.0 Administration workstation Problems

Created by in Contact Center
07-17-2006
07-17-2006
Hello ScottHave you figured out what the issue was on this one?I am seeing similar issue.The DNS res...

Re: IPCC 3.5(2) Reason Code

Created by in Contact Center
03-06-2006
03-06-2006
Have you tried looking under DB Schema already?Here is the link...http://www.cisco.com/en/US/product...

Re: IPCC Express 4.0 License

Created by in Contact Center
03-06-2006
03-06-2006
3.5 License will not work for installing 4.0.x.I had to open a tac case with the licensing team. The...

Re: IP phone agent license vs. desktop CAD license

Created by in Contact Center
01-06-2005
01-06-2005
Thanks Marc.I heard the samething from another Engineer as well.From 3.5.x onwards, you no longer ne...
Public Statistics
Date Registered ‎10-29-2001 01:10 PM
Date Last Visited ‎07-09-2021 12:30 AM
Total Messages Posted 38
Total Helpful Votes Received 2
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