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- About Purush Nammalwar
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Member since
10-29-2001
38
Posts
2
Helpful
3
Solutions
Created by
Purush Nammalwar
in Contact Center
in Contact Center
09-16-2014
12:27 PM
09-16-2014
12:27 PM
Thanks Carmen.
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Created by
Purush Nammalwar
in Contact Center
in Contact Center
09-09-2014
08:26 AM
09-09-2014
08:26 AM
Geevarghese, Yes, I have given those to the customer already. Customer is looking for actual screen-shots. Thanks though. -Purush
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09-04-2014
10:39 AM
Created by
Purush Nammalwar
in Contact Center
in Contact Center
02-22-2013
01:57 PM
02-22-2013
01:57 PM
I added a screenshot for those in case others need to see where I changed it. See below.
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Created by
Purush Nammalwar
in Contact Center
in Contact Center
02-22-2013
01:53 PM
02-22-2013
01:53 PM
Jeff, That worked ! Thanks for the tip. Appreciate it. Nice little gotcha -Purush
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Created by
Purush Nammalwar
in Contact Center
in Contact Center
02-21-2013
04:01 AM
02-21-2013
04:01 AM
No I can't access the file. Finesse is using VOS. Not sure if there is access to the files. Sent from Cisco Technical Support iPhone App
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Created by
Purush Nammalwar
in Contact Center
in Contact Center
02-20-2013
11:51 AM
02-20-2013
11:51 AM
I upgraded the Finesse from 9.0(1) to 9.1(1). Now when the Agent gets the following error. Any idea why? It appears the CallControl.xml file is the culprit? How do you go about fixing this issue? Thanks Purush There were issues rendering this gadget. org.apache.shindig.common.xml.XmlException: The element type "meta" must be terminated by the matching end-tag "". At: (20,3) http://localhost/desktop/gadgets/CallControl.xml
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Labels:
Re: Way to check the value of Call.user...
in Contact Center
12-02-2011
06:16 AM
12-02-2011
06:16 AM
Thanks Geoff. I am contemplating the same thing. Other choice I am thinking is, to use the working variables Call.user.microapp.FromExtVXML[0] and Call.user.microapp.FromExtVXML[1] and use string parsing to extract data from CVP. Right now, for sake of convenience, I am trying to use [0], [1], [2] and [3] each for different values from CVP. I guess, I can concatenate the values in my Studio App and keep using [0] and [1] and parse out the values using a delimiter in ICM. Long run, I would definitely like to free up these extra two variables, for future. Thanks Purush
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Way to check the value of Call.user.mic...
in Contact Center
12-01-2011
05:19 PM
12-01-2011
05:19 PM
Deleting it is going to be ugly, with all the production ICM scripts still referring to the old variable. Yikes. Thanks anyways. -Purush
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Way to check the value of Call.user.mic...
in Contact Center
12-01-2011
12:02 PM
12-01-2011
12:02 PM
I found out why we are not seeing values for Call.user.microapp.FromExtVXML[2] and Call.user.microapp.FromExtVXML[3]. In ICM, we have the Call.user.microapp.FromExtVXML ECC variable set to array size of 2. (That explains why [0] and [1] are working). Is there any straight forward way to change the array size to 4?
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Way to check the value of Call.user.mic...
in Contact Center
11-30-2011
05:03 PM
11-30-2011
05:03 PM
Hi - I haven't tried this method yet. Thanks anyways. Appreciate the input ! -Purush
... View more
Created by
Purush Nammalwar
in Contact Center
in Contact Center
07-17-2006
03:22 PM
07-17-2006
03:22 PM
Hello Scott Have you figured out what the issue was on this one? I am seeing similar issue. The DNS resolution is fine. I don't think this has anything to do with DNS. I still get the same error you had. (9934). Any ideas? Purush
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03-06-2006
04:02 PM
Have you tried looking under DB Schema already? Here is the link... http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide_book09186a00800c9279.html
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03-06-2006
03:51 PM
3.5 License will not work for installing 4.0.x. I had to open a tac case with the licensing team. They converted the 3.5.X license to 4.0.X license and emailed the actual lic file. - Purush
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Created by
Purush Nammalwar
in Contact Center
in Contact Center
01-06-2005
01:04 PM
01-06-2005
01:04 PM
Thanks Marc. I heard the samething from another Engineer as well. From 3.5.x onwards, you no longer need to worry about seperate licensing for IP Phone Agent vs. CAD. I think, I am all set now. Thanks for the post!! Regards Purush
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09-09-2014
Geevarghese,Yes, I have given those to the customer already.Customer is
looking for actual screen-sh...
09-04-2014
Is there a list of UCCX 10.5 sample reports (with screenshots)
anywhere?Customer would like to see s...
Created by
Purush Nammalwar
in Contact Center
02-22-2013
02-22-2013
I added a screenshot for those in case others need to see where I
changed it. See below.
Created by
Purush Nammalwar
in Contact Center
02-22-2013
02-22-2013
Jeff,That worked !Thanks for the tip. Appreciate it.Nice little
gotcha-Purush
Created by
Purush Nammalwar
in Contact Center
02-21-2013
02-21-2013
No I can't access the file. Finesse is using VOS. Not sure if there is
access to the files.Sent from...
02-20-2013
I upgraded the Finesse from 9.0(1) to 9.1(1).Now when the Agent gets the
following error. Any idea w...
Created by
Purush Nammalwar
in Contact Center
12-02-2011
12-02-2011
Thanks Geoff. I am contemplating the same thing.Other choice I am
thinking is, to use the working va...
Created by
Purush Nammalwar
in Contact Center
12-01-2011
12-01-2011
Deleting it is going to be ugly, with all the production ICM scripts
still referring to the old vari...
Created by
Purush Nammalwar
in Contact Center
12-01-2011
12-01-2011
I found out why we are not seeing values for
Call.user.microapp.FromExtVXML[2] and
Call.user.microap...
Created by
Purush Nammalwar
in Contact Center
11-30-2011
11-30-2011
Hi - I haven't tried this method yet.Thanks anyways.Appreciate the input
!-Purush
Created by
Purush Nammalwar
in Contact Center
07-17-2006
07-17-2006
Hello ScottHave you figured out what the issue was on this one?I am
seeing similar issue.The DNS res...
03-06-2006
Have you tried looking under DB Schema already?Here is the
link...http://www.cisco.com/en/US/product...
03-06-2006
3.5 License will not work for installing 4.0.x.I had to open a tac case
with the licensing team. The...
Created by
Purush Nammalwar
in Contact Center
01-06-2005
01-06-2005
Thanks Marc.I heard the samething from another Engineer as well.From
3.5.x onwards, you no longer ne...
Public Statistics
| Date Registered | 10-29-2001 01:10 PM |
| Date Last Visited | 12-10-2019 01:05 PM |
| Total Messages Posted | 38 |
| Total Helpful Votes Received | 2 |
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