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Is there a list of UCCX 10.5 sample reports (with screenshots) anywhere?Customer would like to see samples of ALL reports.Wondering if someone can share?
I upgraded the Finesse from 9.0(1) to 9.1(1).Now when the Agent gets the following error. Any idea why? It appears the CallControl.xml file is the culprit?How do you go about fixing this issue?ThanksPurushThere were issues rendering this gadget. org....
I am not having too much downloading that huge file (3.3.3) upgrade file.Its 614 MB and everytime I tried to download, it would stop the download process anywehre between 290 to 340 MB.Then we requested a burnt copy of that file in a CD from our loca...
In a LLQ configuration, can you mix "bandwidth percent [%] " statement and "bandwidth [kbps]" statement within the same policy-map ?? CCO url says you cannot. But if you read the URL that I pasted here, it says, you can mix these 2 statements betwee...
