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Hello,
I am working on creating Extension Mobility profiles for a group of users that will be working in a Call Center type of environment. I would to enable the phones to pick up a call coming in on Line 2 just by lifting the handset. I have turn...
Hello, I have a CCX Cluster running System version: 10.6.1.11002-15 Over the past several years we have accumulated an ever growing amount of scripts and prompts that are no longer relevant. I would like to pull a report from the UCCX Cluster so that...
Hello,
I have a UC 10.5 Cluster and I would like to have certain System Call Handlers transfer the calling party to a system extension if no User Input is made to route inbound calls. This then would ring a shared line. This would all be done usin...
Wondering if anyone else is seeing this. It seems like we are no longer able to see presence Outlook for users after migrating to Jabber 11.8.2 Build 50390. This is a hybrid deployment with some users on both this build and also 11.6.3.44957We had ...
Hello,
I have a Cisco Unity Connection 10.5 cluster with some users that have been imported from LDAP. I made a few changes to the User Template that I have used to import these users. Is there a way for me to re-apply the user template to these u...
Thanks Anthony!
I thought as much. I have a newly installed PCP and I am looking to get this configured to offload some the tasks the engineering team does to level 1 and level 2 support. Is there some kind of training for this product? I have b...
Jaime,
Thanks for responding. I don't think I am following here. I am pretty green when it comes to Unity.
I want to have
Greeting- Custom AudioText
Caller Input Options: 1,2,3 which transfer to specific extensions
If no input, Unsupervised T...
Hi Neville,This is something I do with a lot of frequency. Let's presume that you are creating a new user from scratch without LDAP integration for arguments sake. 1. Logon to your CUCM with an Administrative account2. Navigate to User Management -...
