I have a login/logout report that lists agent login and logout including login duration. The report filter includes start date/time and end date/time. I would like to change the filter to allow for a relative date range such as "Last Week" so that I ...

I am running CUIC version 8.0 and have been asked to identify the ANI of the callers who abandon so that a follow up call can be made. I can get reports with ANI and DNIS of agent's calls (call logs) and abandoned call counts but do not see a way to ...

I am using UCCE version 8.5 and programming with Internet Script Editor. I would like to know which options callers are selecting in my script. I know how to do this by monitoring the script. I would like to have it captured in a report so that I do ...

I am administrator for UCCE with CUIC version 8.0(4). The system was installed by a 3rd party vendor (Insight) and custom reports were ceated for one of the teams in the system. This team is now under new management and includes a QA manager that has...

I have built a new phone book in the work flow node in work flow administrator and wish to have the agents manage it. When agents launch the phone book the Edit button is grayed out. How do I grant the agents permission to edit their phone book?UCCE ...