Hello,You can run the new phone loads with the current software pack. Generally, I would only advise doing that if you are running into a specific issue/new feature that requires an upgrade first. Thanks,-john

Hello,You need to setup the following debug to verify the UC actually receives the call:debug voice ccapi inoutdebug vpm monitorterm monconf tlogg mon debendIf the UC never receives the call you need to follow up with your service provider. As for th...

Hello,What version of CUE are you using? Can you post your dial-peer configuration for the voicemail pilot number?Thanks,-john