I am in the research stages of setting up a site in Costa Rica, but am based in the USA.  I am trying to figure out what the outbound dialing patterns should be.  I have found that there may be patterns that are three digits (in addition to 911), fou...

We are setting up a data wharehouse for the IPCC historical reporting and want to replicate (or use a backup) the IPCC DB to anotehr server. Is there any reason why we cannot do this from the secondary IPCC server? This is for the purpose of creati...

Can anyone point me towards documentation to require reason coeds in desktop agent? Also any advice would be very much appreciated.

I'm a newbie to CM (using 6.1(2)) and am in need of some instructions on how to properly install & configure the attendant console. Can anyone point me towards some documentation? Are there any gothchas that I need to be aware of?