IPCC Custom Reporting

[021702bpbills]

We are setting up a data wharehouse for the IPCC historical reporting and want to replicate (or use a backup) the IPCC DB to anotehr server. Is there any reason why we cannot do this from the secondary IPCC server? This is for the purpose of creating custom reports.

[Aaron Harrison]

Hi

This is detailed in this Cisco document:

http://tools.cisco.com/search/display?url=http%3A%2F%2Fwww.cisco.com%2Fen%2FUS%2Fdocs%2Fvoice_ip_comm%2Fcust_contact%2Fcontact_center%2Fcrs%2Fexpress_5_0%2Fprogramming%2Fhr_admin_devp%2Fcrs501hd.pdf&pos=1&strqueryid=3&websessionid=jp117vQ7E0Pb29gpBTK...

In the chapter titled 'Exporting Historical Data to a Data

Warehouse'.

I would consider exporting it from either server nightly, outside your business hours. You can schedule this from within SQL..

You should consider that even if you export it from the secondary server, your secondary server may be 'Master' (i.e. performing call processing duties) at any time - if the system fails over to the secondary, it will run on the secondary indefinately until there is a problem with the secondary that causes failover back to the primary.

This is different to the CCM failover where the system will fail-back automatically.

Regards

Aaron

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