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So since these are EOL'd and you cant get official support anymore, I need some help.
Simply put, we have three UC560's all connected via the 'built-in' site to site config. All tunnels show up and healthy. When they dial, the phones ring but they ca...
We are having some issues with voicemail to email on a UC560. We have tried a Comcast and Gmail account setup for voicemail only and neither are working. Ping tests show that the UC can get out to the internet and ping DNS servers just fine. Not s...
Customer has a UC560 that completely crashed yesterday and didn't come back up for 20 minutes. Log is attached. Any analysis would be appreciated. Thanks
I have spent 2 hours on the phone with a cisco engineer and 2 hours with Comcast. Neither will accept responsibility for the issue. I can confirm that a test phone hooked up straight to comcast trunk shows proper caller ID. Anyone have this issue ...
Callers are calling in and leaving a voice message for an individual user and then when they hit # and then1 to mark the voicemail as normal priority, they get bumped out to the receptionist hunt group. Tested this on 2 other systems and it drops th...
Thanks. The customer does not have an active support contract for TAC to check it out. They are in talks with our sales to purchase one though. Customer is concerned it might be hardware failing but it appears to be a software bug, correct? This i...
4 comcast lines going into FXO ports of a UC540. 6 SPA504 phones. Nothing fancy at all. Caller ID simply doesn't come through on the system. Just shows as # not available. Hooking up a test set to the comcast lines directly show caller ID perfec...
Get used to it and learn how to troubleshoot the CUE from the command line. The CUE in the UC's are the most unstable thing I've ever seen in a PBX. Don't expect a ton of support from the forums either. This thing is a distant memory already being...
Well I wiped the phone clean again, ran the wizard, had the client test the phone at home again with the same result. VPN icon shows as connected but it still just loops between downloading those 2 .xml files. So I assumed his home network was just...
Thanks for the response.I have verified we're on the latest IOS... Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M6, RELEASE SOFTWARE (fc2)And I always use the 2.5.6005 version of Anyconnect. Not sure about the DART th...
