03-31-201510:48 AM - last edited on 03-25-201911:06 PM by ciscomoderator
I have a client with a UC540 where voice-mail functions have failed. The unit will not answer incoming calls although all parameters are configured and were working until this fault. CUE diagnostics run successful but you cannot access anything voice or telephony from within CCA. I have tried to reset to factory but CCA fails with the message voice-mail features are not functioning. Telling CCA to ignore and continue with the reset will run indefinitely and never complete. I have reboot CUE from bootloader with no success. I have attempted an image reload but it hangs at voicemail bootloader install.
The client has a current backup so all I need do is re-image the device to function before restore of config. Anyone have any ideas on how to get around this problem?